Total complaints
1
Filed since Dear
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows upon calling that person is not available's complaint history from CFPB public records. 1 consumers have filed complaints since Dear. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Dear
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How upon calling that person is not available's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| your accounting practices are such that all payments are credited to fees and/or penalties which are given application priority over principal and interest crediting which subsequently leads to your compounding additional late fees when the security note expressly states that late fees is applied to currently due principal and interest only. Moreover | 1 |
| State | Complaints |
|---|---|
| whomever answers the call greets you with he/she is not available but I can or I 'll transfer to someone else in that department who can help | 1 |
| Issue | Complaints |
|---|---|
| your email communications contain the perfunctory tag single point of contact '' for the sake of appearing to comply with the law | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
upon calling that person is not available has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Dear, and the most recent logged activity is Dear Sir o, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, upon calling that person is not available reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "your accounting practices are such that all payments are credited to fees and/or penalties which are given application priority over principal and interest crediting which subsequently leads to your compounding additional late fees when the security note expressly states that late fees is applied to currently due principal and interest only. Moreover", and the single most common underlying issue is "your email communications contain the perfunctory tag single point of contact '' for the sake of appearing to comply with the law".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating upon calling that person is not available: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
upon calling that person is not available has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
upon calling that person is not available has a 0% timely response rate to CFPB complaints.
The most common issue reported against upon calling that person is not available is "your email communications contain the perfunctory tag single point of contact '' for the sake of appearing to comply with the law" in the "your accounting practices are such that all payments are credited to fees and/or penalties which are given application priority over principal and interest crediting which subsequently leads to your compounding additional late fees when the security note expressly states that late fees is applied to currently due principal and interest only. Moreover" product category.
Read our methodology — how this data is sourced, computed, and verified.