Total complaints
2
Filed since I ha
2026 data Public-data reference. official source
updates
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows updates's complaint history from CFPB public records. 2 consumers have filed complaints since I ha. The company has a 0% timely response rate and has provided relief in 0% of cases.
2
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
I ha
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
updates complaint mix by product
- authorized 1 50.0% – 0% relief
- {$35.00} per 1 50.0% – 0% relief
How updates's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| authorized | 1 |
| {$35.00} per item thereafter Truist XXXX ( XXXX ) : {$0.00} no overdraft fees charged XXXX. Daily Fee XXXX XXXX Essential ( XXXX ) : No daily limit on the number of overdraft fees Truist One ( Current ) : Not applicable ( no overdraft fees charged ) XXXX. Opt-In Requirement for Overdraft Coverage XXXX Essential XXXX XXXX ) : No standard opt-in required ; coverage presumed unless declined Truist XXXX ( Current ) : Opt-in is mandatory for debit card and ATM overdraft transactions XXXX. Negative Balance Buffer XXXX Essential ( XXXX ) : No buffer overdrafts triggered immediate fees Truist One ( Current ) : {$100.00} negative balance buffer for eligible accounts ( 35 days open with $ XXXX in monthly direct deposit ) XXXX. Overdraft Protection Transfers XXXX Essential ( XXXX ) : Allowed | 1 |
Top States
| State | Complaints |
|---|---|
| or verification since XXXX and appears to be entirely unverifiable. | 1 |
| and supporting documents through the CFPB complaint portal for transparency and recordkeeping. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| and I believe it is the result of fraud or identity theft. In addition | 1 |
| NSF | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About updates
updates has accumulated 2 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is Policy Com, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, updates reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "authorized", and the single most common underlying issue is "and I believe it is the result of fraud or identity theft. In addition".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating updates: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does updates have?
updates has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
Does updates respond to complaints on time?
updates has a 0% timely response rate to CFPB complaints.
What is the most common complaint about updates?
The most common issue reported against updates is "and I believe it is the result of fraud or identity theft. In addition" in the "authorized" product category.
Read our methodology — how this data is sourced, computed, and verified.
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