Total complaints
3
Filed since Last
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows up to date's complaint history from CFPB public records. 3 consumers have filed complaints since Last. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
3
Filed since Last
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How up to date's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| 12 C.F.R. 1016.7 states that | 3 |
| State | Complaints |
|---|---|
| and fair for my benefit moving forward as a federally protected consumer.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS | 1 |
| and fair for my benefit moving forward as a federally protected consumer.,,EQUIFAX | 1 |
| and fair for my benefit moving forward as a federally protected consumer.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NC,272XX,,Consent provided,Web,2024-10-28,Closed with explanation,Yes,N/A,10593012 | 1 |
| Issue | Complaints |
|---|---|
| giving of promotional inquiries to non affiliated third parties | 3 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
up to date has accumulated 3 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Last, and the most recent logged activity is Lastly, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, up to date reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "12 C.F.R. 1016.7 states that", and the single most common underlying issue is "giving of promotional inquiries to non affiliated third parties".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating up to date: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
up to date has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
up to date has a 0% timely response rate to CFPB complaints.
The most common issue reported against up to date is "giving of promotional inquiries to non affiliated third parties" in the "12 C.F.R. 1016.7 states that" product category.
Read our methodology — how this data is sourced, computed, and verified.