Total complaints
1
Filed since Cons
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows until the more funds were received or any issues/discrepancies are reconciled. Basically's complaint history from CFPB public records. 1 consumers have filed complaints since Cons. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Cons
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How until the more funds were received or any issues/discrepancies are reconciled. Basically's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| the second reason why I feel Selene deals with unethical business practices is because they do not accept partial payments via mail/online. This is very important to a customer | 1 |
| State | Complaints |
|---|---|
| a mistake on Selenes part ( due to poor communication or slow processing ) has its customers having to pay hundredsif not thousands dollars more in unsolicited late fees. | 1 |
| Issue | Complaints |
|---|---|
| that contests any unfair fees/charges on their statements. On the contrary | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
until the more funds were received or any issues/discrepancies are reconciled. Basically has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Cons, and the most recent logged activity is Consequent, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, until the more funds were received or any issues/discrepancies are reconciled. Basically reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the second reason why I feel Selene deals with unethical business practices is because they do not accept partial payments via mail/online. This is very important to a customer", and the single most common underlying issue is "that contests any unfair fees/charges on their statements. On the contrary".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating until the more funds were received or any issues/discrepancies are reconciled. Basically: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
until the more funds were received or any issues/discrepancies are reconciled. Basically has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
until the more funds were received or any issues/discrepancies are reconciled. Basically has a 0% timely response rate to CFPB complaints.
The most common issue reported against until the more funds were received or any issues/discrepancies are reconciled. Basically is "that contests any unfair fees/charges on their statements. On the contrary" in the "the second reason why I feel Selene deals with unethical business practices is because they do not accept partial payments via mail/online. This is very important to a customer" product category.
Read our methodology — how this data is sourced, computed, and verified.