CFPB · Narrative-heavy record
UnBanked
9 CFPB complaints · 44.4% with narratives · top issue Managing an account.
UnBanked: 44.4% of 9 filings include consumer narratives. Timely 66.7% · relief 0% · top product Credit card or prepaid card. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2021 to 2023
CFPB relief outcome brief
CCDB company unbanked
0% relief · 66.7% timely · 9 filings · Credit card or prepaid card
Same-product relief peers
Nearest relief peer: Automatic Data Processing, Inc. (0.9% relief)
UnBanked closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
UnBanked complaint mix by product
- Credit card 5 55.6% – 0% relief
- Checking or 3 33.3% – 0% relief
- Money transfer, 1 11.1% – 0% relief
How UnBanked's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card or prepaid card | 5 |
| Checking or savings account | 3 |
| Money transfer, virtual currency, or money service | 1 |
Where UnBanked complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- AZ
- 22.2% of this company's filings
UnBanked complaints by year
Annual filing volume from the CFPB public database
- 2023
- 2
- 0% vs 2021
Top States
| State | Complaints |
|---|---|
| AZ | 2 |
| OR | 2 |
| TX | 1 |
| OK | 1 |
| WI | 1 |
| CA | 1 |
| HI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 3 |
| Unexpected or other fees | 1 |
| Trouble using the card | 1 |
| Getting a credit card | 1 |
| Other transaction problem | 1 |
| Problem with a purchase or transfer | 1 |
| Problem getting a card or closing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 2 | 100% |
| 2022 | 5 | 80% |
| 2023 | 2 | 0% |
Source: CFPB Consumer Complaint Database
UnBanked's narrative-rich complaint ledger
UnBanked's 9 logged complaints stay concentrated: only 7 states show a filing. 44.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2023-05-26.
UnBanked answers 66.7% of complaints inside the CFPB's tracked window and closes 66.7% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card or prepaid card" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about UnBanked.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for UnBanked: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 66.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for UnBanked (66.7% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record