Total complaints
1
Filed since I ca
2026 data Public-data reference. official source
told that they had not received the information on the XXXX but on the XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows told that they had not received the information on the XXXX but on the XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since I ca. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
I ca
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
told that they had not received the information on the XXXX but on the XXXX complaint mix by product
- forthcoming 1 100.0% – 0% relief
How told that they had not received the information on the XXXX but on the XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| forthcoming | 1 |
Top States
| State | Complaints |
|---|---|
| and told that they refused to give me ANY reasonable prediction of timeframe for when they will process on their end that my outstanding medical bills had been paid. I asked if they would be willing to have a call with me AND XXXX XXXX XXXX and the compliance manager for ACEI did not respond to this request or agree to doing a three-way call. She basically said she did not care about the circumstances that led to my medical debt or that I was trying to resolve the medical debt once and for all. She said ACEI had no obligation to give me ANY sense of when I could expect resolution. She was rude and hung up on me when I said I would file a complaint with the CFPB if she refused to allow me to speak to anyone else or even provide me with the information I was requesting : WHAT debt I still owed them and WHEN I could expect to have clarity on what bills they had marked as resolved and HOW they would communicate with me which debt had been resolved and which debt was still owed ( if any ). I am just trying to get information regarding whether they have processed that XXXX XXXX XXXXXXXX had marked my medical bills and resolved and how I can pay ACEI for any outstanding debt.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,American Collections Enterprise | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| that they had processed payments for all the outstanding medical debt I had with them | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About told that they had not received the information on the XXXX but on the XXXX
told that they had not received the information on the XXXX but on the XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I called A, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, told that they had not received the information on the XXXX but on the XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "forthcoming", and the single most common underlying issue is "that they had processed payments for all the outstanding medical debt I had with them".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating told that they had not received the information on the XXXX but on the XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does told that they had not received the information on the XXXX but on the XXXX have?
told that they had not received the information on the XXXX but on the XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does told that they had not received the information on the XXXX but on the XXXX respond to complaints on time?
told that they had not received the information on the XXXX but on the XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about told that they had not received the information on the XXXX but on the XXXX?
The most common issue reported against told that they had not received the information on the XXXX but on the XXXX is "that they had processed payments for all the outstanding medical debt I had with them" in the "forthcoming" product category.
Read our methodology — how this data is sourced, computed, and verified.
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