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to your agent as substantiation for my claim From : From : XXXX Sent : Thursday

1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1 consumer complaints filed with the CFPB

This profile shows to your agent as substantiation for my claim From : From : XXXX Sent : Thursday's complaint history from CFPB public records. 1 consumers have filed complaints since XX/X. The company has a 0% timely response rate and has provided relief in 0% of cases.

1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XX/X
Since

Total complaints

1

Filed since XX/X

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

to your agent as substantiation for my claim From : From : XXXX Sent : Thursday complaint mix by product

Total complaints: 1

to your agent as substantiation for my claim From : From : XXXX Sent : Thursday complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). I called: 1 complaints (100.0%), resolution 0.0% I called 100.0%
  • I called 1 100.0% 0% relief

How to your agent as substantiation for my claim From : From : XXXX Sent : Thursday's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
I called Citizens XXXX and was told that Citizens had rebilled me 1

Top States

State Complaints
XX/XX/XXXX XXXX XXXX To : XXXX XXXX Subject : case # XXXX XXXX Please reply with an update From : XXXX Sent : Tuesday 1

Top Issues

Issue Complaints
XXXX I received a text from collection agency stating I was late on the Citizens XXXX I thought this was a scammer or something XX/XX/XXXX called Citizens XXXX XXXX XXXX about the collection text they said the recharge was Dated XX/XX/XXXX the representative then transferred me to XXXX who did not see notes from the Department 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About to your agent as substantiation for my claim From : From : XXXX Sent : Thursday

to your agent as substantiation for my claim From : From : XXXX Sent : Thursday has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, to your agent as substantiation for my claim From : From : XXXX Sent : Thursday reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called Citizens XXXX and was told that Citizens had rebilled me", and the single most common underlying issue is "XXXX I received a text from collection agency stating I was late on the Citizens XXXX I thought this was a scammer or something XX/XX/XXXX called Citizens XXXX XXXX XXXX about the collection text they said the recharge was Dated XX/XX/XXXX the representative then transferred me to XXXX who did not see notes from the Department".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating to your agent as substantiation for my claim From : From : XXXX Sent : Thursday: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does to your agent as substantiation for my claim From : From : XXXX Sent : Thursday have?

to your agent as substantiation for my claim From : From : XXXX Sent : Thursday has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.

Does to your agent as substantiation for my claim From : From : XXXX Sent : Thursday respond to complaints on time?

to your agent as substantiation for my claim From : From : XXXX Sent : Thursday has a 0% timely response rate to CFPB complaints.

What is the most common complaint about to your agent as substantiation for my claim From : From : XXXX Sent : Thursday?

The most common issue reported against to your agent as substantiation for my claim From : From : XXXX Sent : Thursday is "XXXX I received a text from collection agency stating I was late on the Citizens XXXX I thought this was a scammer or something XX/XX/XXXX called Citizens XXXX XXXX XXXX about the collection text they said the recharge was Dated XX/XX/XXXX the representative then transferred me to XXXX who did not see notes from the Department" in the "I called Citizens XXXX and was told that Citizens had rebilled me" product category.

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