Total complaints
3
Filed since From
2026 data Public-data reference. official source
to XX/XX/XXXX
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows to XX/XX/XXXX's complaint history from CFPB public records. 3 consumers have filed complaints since From. The company has a 0% timely response rate and has provided relief in 0% of cases.
3
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
From
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
to XX/XX/XXXX complaint mix by product
- we thought 1 33.3% – 0% relief
- I called 1 33.3% – 0% relief
- I called 1 33.3% – 0% relief
How to XX/XX/XXXX's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| we thought about it and we didn't re-sign the contract after all this situation. We decided to join the other finance company. We refinanced our car with XXXX on the date XX/XX/XXXX and they paid of carmax and became our new lien holder. Now XXXX sent us a letter saying they needed a title from the car but Carmax didn't send them a title. They should have sent to XXXX because they paid off my car loan. After few months my car went to the pothole and my insurance company said it was totaled | 1 |
| I called an ensured we would not receiving any negative reporting by M & T Bank on any of the three major credit bureaus | 1 |
| I called an ensured we would not receiving any negative reporting by XXXX XXXX XXXX XXXX on any of the three major credit bureaus | 1 |
Top States
| State | Complaints |
|---|---|
| I paid {$2200.00} each month | 2 |
| is the worst time I had with the Carmax. I was hit so hard both mentally and financially. Because of these situations | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| at their customer service number | 2 |
| Now my insurance company wants to pay XXXX to release the title. But now we need a title of the car after contacting Carmax Auto-Finance . They told me the new lien holder is XXXX XXXX XXXX . Well | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About to XX/XX/XXXX
to XX/XX/XXXX has accumulated 3 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to From, and the most recent logged activity is When we be, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, to XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we thought about it and we didn't re-sign the contract after all this situation. We decided to join the other finance company. We refinanced our car with XXXX on the date XX/XX/XXXX and they paid of carmax and became our new lien holder. Now XXXX sent us a letter saying they needed a title from the car but Carmax didn't send them a title. They should have sent to XXXX because they paid off my car loan. After few months my car went to the pothole and my insurance company said it was totaled", and the single most common underlying issue is "at their customer service number".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating to XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does to XX/XX/XXXX have?
to XX/XX/XXXX has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
Does to XX/XX/XXXX respond to complaints on time?
to XX/XX/XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about to XX/XX/XXXX?
The most common issue reported against to XX/XX/XXXX is "at their customer service number" in the "we thought about it and we didn't re-sign the contract after all this situation. We decided to join the other finance company. We refinanced our car with XXXX on the date XX/XX/XXXX and they paid of carmax and became our new lien holder. Now XXXX sent us a letter saying they needed a title from the car but Carmax didn't send them a title. They should have sent to XXXX because they paid off my car loan. After few months my car went to the pothole and my insurance company said it was totaled" product category.
Read our methodology — how this data is sourced, computed, and verified.
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