Total complaints
1
Filed since I co
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows to their automated system but it could not find the account number. But it connected me with a XXXX Agent. I asked him specifically if the application supplied to them by XXXX included the applicant 's phone number and if so was it different from the phone number I was contacting them on - ( XXXX ) XXXX. He said that tireAgent had not supplied the applicant 's phone number. Only XXXX 's phone number was provided. He then said he had to transfer me to their fraud department/specialist to assist me '. XXXX would not assist me and was argumentative. He claimed that the application from XXXX did include their customer 's phone number's complaint history from CFPB public records. 1 consumers have filed complaints since I co. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I co
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How to their automated system but it could not find the account number. But it connected me with a XXXX Agent. I asked him specifically if the application supplied to them by XXXX included the applicant 's phone number and if so was it different from the phone number I was contacting them on - ( XXXX ) XXXX. He said that tireAgent had not supplied the applicant 's phone number. Only XXXX 's phone number was provided. He then said he had to transfer me to their fraud department/specialist to assist me '. XXXX would not assist me and was argumentative. He claimed that the application from XXXX did include their customer 's phone number's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| copy of driver 's license ( state ID ) and Social Security Card. Their Customer Service Representative said she can not do that. I asked her to contact a manager or the owner | 1 |
| State | Complaints |
|---|---|
| but even though I had all the other personal information about myself he refused to provide me with the phone number provided. ( Again critical in identifying the identity thief and working with law enforcement and It investigators ). He wanted to refer me to XXXX and not the sub-prime credit bureau it relied on and/or requested a report from - XXXX XXXX XXXX I asked XXXX to submit a police report to my police department with the details - identity thief 's supplied phone number- so they can start an investigation and/or request assistance from the North Carolina Bureau of Investigation that has a computer crimes division with IT specialist. American First Finance will submit a police report to assist consumers and the public protect their identity from hackers and identity thieves by helping get them prosecuted which will discourage other criminals from copying them.,,American First Finance | 1 |
| Issue | Complaints |
|---|---|
| to add this ability to protect consumers from identity thieves. Also when I asked for the phone number supplied on the on-line application the CSR/XXXX would not provide it to me. It was not clear if the application for credit supplied to American First Finance included the identity thief 's supplied phone number. Note : If this tire/wheel purchase was being picked up and installed at a specific garage | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
to their automated system but it could not find the account number. But it connected me with a XXXX Agent. I asked him specifically if the application supplied to them by XXXX included the applicant 's phone number and if so was it different from the phone number I was contacting them on - ( XXXX ) XXXX. He said that tireAgent had not supplied the applicant 's phone number. Only XXXX 's phone number was provided. He then said he had to transfer me to their fraud department/specialist to assist me '. XXXX would not assist me and was argumentative. He claimed that the application from XXXX did include their customer 's phone number has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I co, and the most recent logged activity is I contacte, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, to their automated system but it could not find the account number. But it connected me with a XXXX Agent. I asked him specifically if the application supplied to them by XXXX included the applicant 's phone number and if so was it different from the phone number I was contacting them on - ( XXXX ) XXXX. He said that tireAgent had not supplied the applicant 's phone number. Only XXXX 's phone number was provided. He then said he had to transfer me to their fraud department/specialist to assist me '. XXXX would not assist me and was argumentative. He claimed that the application from XXXX did include their customer 's phone number reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "copy of driver 's license ( state ID ) and Social Security Card. Their Customer Service Representative said she can not do that. I asked her to contact a manager or the owner", and the single most common underlying issue is "to add this ability to protect consumers from identity thieves. Also when I asked for the phone number supplied on the on-line application the CSR/XXXX would not provide it to me. It was not clear if the application for credit supplied to American First Finance included the identity thief 's supplied phone number. Note : If this tire/wheel purchase was being picked up and installed at a specific garage".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating to their automated system but it could not find the account number. But it connected me with a XXXX Agent. I asked him specifically if the application supplied to them by XXXX included the applicant 's phone number and if so was it different from the phone number I was contacting them on - ( XXXX ) XXXX. He said that tireAgent had not supplied the applicant 's phone number. Only XXXX 's phone number was provided. He then said he had to transfer me to their fraud department/specialist to assist me '. XXXX would not assist me and was argumentative. He claimed that the application from XXXX did include their customer 's phone number: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
to their automated system but it could not find the account number. But it connected me with a XXXX Agent. I asked him specifically if the application supplied to them by XXXX included the applicant 's phone number and if so was it different from the phone number I was contacting them on - ( XXXX ) XXXX. He said that tireAgent had not supplied the applicant 's phone number. Only XXXX 's phone number was provided. He then said he had to transfer me to their fraud department/specialist to assist me '. XXXX would not assist me and was argumentative. He claimed that the application from XXXX did include their customer 's phone number has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
to their automated system but it could not find the account number. But it connected me with a XXXX Agent. I asked him specifically if the application supplied to them by XXXX included the applicant 's phone number and if so was it different from the phone number I was contacting them on - ( XXXX ) XXXX. He said that tireAgent had not supplied the applicant 's phone number. Only XXXX 's phone number was provided. He then said he had to transfer me to their fraud department/specialist to assist me '. XXXX would not assist me and was argumentative. He claimed that the application from XXXX did include their customer 's phone number has a 0% timely response rate to CFPB complaints.
The most common issue reported against to their automated system but it could not find the account number. But it connected me with a XXXX Agent. I asked him specifically if the application supplied to them by XXXX included the applicant 's phone number and if so was it different from the phone number I was contacting them on - ( XXXX ) XXXX. He said that tireAgent had not supplied the applicant 's phone number. Only XXXX 's phone number was provided. He then said he had to transfer me to their fraud department/specialist to assist me '. XXXX would not assist me and was argumentative. He claimed that the application from XXXX did include their customer 's phone number is "to add this ability to protect consumers from identity thieves. Also when I asked for the phone number supplied on the on-line application the CSR/XXXX would not provide it to me. It was not clear if the application for credit supplied to American First Finance included the identity thief 's supplied phone number. Note : If this tire/wheel purchase was being picked up and installed at a specific garage" in the "copy of driver 's license ( state ID ) and Social Security Card. Their Customer Service Representative said she can not do that. I asked her to contact a manager or the owner" product category.
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