to see if by any chance this was actually going to be updated. Well let me tell you I had to call 9 times and still I could not get a hold of XXXX or any human working in the Office of the Customer ''. I received a call back the next day and she was apologizing and in disbelief that this still had not been updated. She said she was escalating it and that it would hopefully be done by XX/XX/XXXX ''. Well here I sit writing to you guys on XX/XX/year> and it STILL has not been corrected or updated. Once again I am trying to contact XXXX about this and once again no matter how many times I call

What the CFPB Record Shows About to see if by any chance this was actually going to be updated. Well let me tell you I had to call 9 times and still I could not get a hold of XXXX or any human working in the Office of the Customer ''. I received a call back the next day and she was apologizing and in disbelief that this still had not been updated. She said she was escalating it and that it would hopefully be done by XX/XX/XXXX ''. Well here I sit writing to you guys on XX/XX/year> and it STILL has not been corrected or updated. Once again I am trying to contact XXXX about this and once again no matter how many times I call

to see if by any chance this was actually going to be updated. Well let me tell you I had to call 9 times and still I could not get a hold of XXXX or any human working in the Office of the Customer ''. I received a call back the next day and she was apologizing and in disbelief that this still had not been updated. She said she was escalating it and that it would hopefully be done by XX/XX/XXXX ''. Well here I sit writing to you guys on XX/XX/year> and it STILL has not been corrected or updated. Once again I am trying to contact XXXX about this and once again no matter how many times I call has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Here, and the most recent logged activity is Here is th, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, to see if by any chance this was actually going to be updated. Well let me tell you I had to call 9 times and still I could not get a hold of XXXX or any human working in the Office of the Customer ''. I received a call back the next day and she was apologizing and in disbelief that this still had not been updated. She said she was escalating it and that it would hopefully be done by XX/XX/XXXX ''. Well here I sit writing to you guys on XX/XX/year> and it STILL has not been corrected or updated. Once again I am trying to contact XXXX about this and once again no matter how many times I call reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have been working with them since XXXX because my monthly payment should be different because XXXX ran an Escrow Analysis and I had a small shortage which I paid and they in turn provided me via US Mail with an updated monthly payment amount to help cover the shortage for this year. The shortage was {$480.00} and I made an additional escrow payment to XXXX for the escrow shortage of {$500.00} to cover the shortage and a little extra just to make it an even number. The updated monthly payment amount according to the letter from XXXX upon paying the {$480.00} shortage would be {$2400.00} - with the difference of {$14.00} per month going to the escrow for XXXX The payment should've been updated effective XX/XX/year>. Since LoanCare took over in XXXX", and the single most common underlying issue is "the monthly payment amount is still showing XXXX. I called them and spoke to a nice lady who had me upload a copy of the letter from XXXX displaying the correct monthly payment amount since she advised me that she could not find a copy of this letter from XXXX anywhere on my file".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating to see if by any chance this was actually going to be updated. Well let me tell you I had to call 9 times and still I could not get a hold of XXXX or any human working in the Office of the Customer ''. I received a call back the next day and she was apologizing and in disbelief that this still had not been updated. She said she was escalating it and that it would hopefully be done by XX/XX/XXXX ''. Well here I sit writing to you guys on XX/XX/year> and it STILL has not been corrected or updated. Once again I am trying to contact XXXX about this and once again no matter how many times I call: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.