to request the interest rate be fixed. XXXX informed us in email that XXXX no longer worked for XXXX loans. XXXX also stated in writing that the information XXXX provided regarding fixing interest rates on not just our HELOC but ALL HELOCS was incorrect. Thus

What the CFPB Record Shows About to request the interest rate be fixed. XXXX informed us in email that XXXX no longer worked for XXXX loans. XXXX also stated in writing that the information XXXX provided regarding fixing interest rates on not just our HELOC but ALL HELOCS was incorrect. Thus

to request the interest rate be fixed. XXXX informed us in email that XXXX no longer worked for XXXX loans. XXXX also stated in writing that the information XXXX provided regarding fixing interest rates on not just our HELOC but ALL HELOCS was incorrect. Thus has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We w, and the most recent logged activity is We were co, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, to request the interest rate be fixed. XXXX informed us in email that XXXX no longer worked for XXXX loans. XXXX also stated in writing that the information XXXX provided regarding fixing interest rates on not just our HELOC but ALL HELOCS was incorrect. Thus reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we told XXXX we were extremely risk averse and did not want to finance the home with an ARM. However", and the single most common underlying issue is "we were advised not to do so by XXXX because the rates would likely level off or come down. Eventually".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating to request the interest rate be fixed. XXXX informed us in email that XXXX no longer worked for XXXX loans. XXXX also stated in writing that the information XXXX provided regarding fixing interest rates on not just our HELOC but ALL HELOCS was incorrect. Thus: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.