Total complaints
6
Filed since ( Up
2026 data Public-data reference. official source
thus
6 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
6 consumer complaints filed with the CFPB
This profile shows thus's complaint history from CFPB public records. 6 consumers have filed complaints since ( Up. The company has a 0% timely response rate and has provided relief in 0% of cases.
6
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
4
States Active
( Up
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
thus complaint mix by product
- it was 3 50.0% – 0% relief
- XXXX XXXX 1 16.7% – 0% relief
- I figured 1 16.7% – 0% relief
- I did 1 16.7% – 0% relief
How thus's 6 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| it was pushed off the back of the delivery truck | 3 |
| XXXX XXXX XXXX | 1 |
| I figured out that they used an incorrect value for my homeowners insurance ( almost double what it actually costs ). I was told that they will conduct an escrow analysis and any overpayment will be returned back to my once the escrow analysis determines that my mortgage bill is high. AmeriHome did conduct this analysis and re-adjusted my mortgage statement ( brought it down ). However | 1 |
| I did make a payment to Chase Bank in the amount that had been charged to them from Amazon | 1 |
Top States
| State | Complaints |
|---|---|
| it was impossible for the delivery crew or for us to see any damage until after the pool was assembled and the wrap removed. It was at this time | 3 |
| prolonging my wait to get help. I placed a total of ( XXXX ) XXXX calls that day. There was XXXX agent that was rude and made the situation worst by talking down to me and not understanding my issue and how important it was for me. The customer service that I received from Mr. Cooper was absolutely terrible! I felt that whenever I contacted customer service | 1 |
| never getting an explanation. This is why I have zero faith in AmeriHome and in how they handle my money/escrow. | 1 |
| there is nothing to dispute. They continue to reply with this explanation even today. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| it struck XXXX XXXX and slide off the wood and up to and into the curb. The XXXX was damaged during this process | 2 |
| but only XXXX ( XXXX ) of those calls offered actual assist with getting my account looked at. While I was provided information regarding the account I was never provided the assistance I needed because I had to consistently explain my situation and were only offered options that werent not only helpful but made my situation worse. In fact | 1 |
| it struck XXXX XXXX and slide off the wood and up to and into the curb. The XXXX was damaged during this process | 1 |
| did the use the correct value on their escrow assessment | 1 |
| I worked with Amazon | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About thus
thus has accumulated 6 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to ( Up, and the most recent logged activity is The swimsp, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, thus reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it was pushed off the back of the delivery truck", and the single most common underlying issue is "it struck XXXX XXXX and slide off the wood and up to and into the curb. The XXXX was damaged during this process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating thus: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does thus have?
thus has received 6 consumer complaints filed with the Consumer Financial Protection Bureau.
Does thus respond to complaints on time?
thus has a 0% timely response rate to CFPB complaints.
What is the most common complaint about thus?
The most common issue reported against thus is "it struck XXXX XXXX and slide off the wood and up to and into the curb. The XXXX was damaged during this process" in the "it was pushed off the back of the delivery truck" product category.
Read our methodology — how this data is sourced, computed, and verified.
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