Total complaints
11
Filed since As a
2026 data Public-data reference. official source
though
11 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
11 consumer complaints filed with the CFPB
This profile shows though's complaint history from CFPB public records. 11 consumers have filed complaints since As a. The company has a 0% timely response rate and has provided relief in 0% of cases.
11
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
8
States Active
As a
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
though complaint mix by product
- there was 4 36.4% – 0% relief
- XXXX XXXX 2 18.2% – 0% relief
- you 1 9.1% – 0% relief
- which I 1 9.1% – 0% relief
- things started 1 9.1% – 0% relief
- and continued 1 9.1% – 0% relief
- I called 1 9.1% – 0% relief
How though's 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| there was nothing that I could do but wait for the loan forgiveness process to conclude and then | 4 |
| XXXX XXXX XXXX The following accounts require immediate blocking and/or deletion due to their inaccuracy XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX | 2 |
| you | 1 |
| which I did by sending him my debit transactions on XX/XX/XXXX. On XX/XX/XXXX | 1 |
| things started to get frustrating. We received communications in the form of email and phone calls from the loan processor | 1 |
| and continued to include private things like balance information and payment dates. So | 1 |
| I called the dealer in XXXX XXXX again on XX/XX/2020. The result was the same. I was transferred all over the place and sent to extensions that went unanswered. I called back several times | 1 |
Top States
| State | Complaints |
|---|---|
| we did not receive a call from XXXX that day | 3 |
| is called into question by some anomalies I discovered while writing my report. | 2 |
| you should've known without me saying already. | 1 |
| it still says its an outstanding item on our mortgage portal | 1 |
| I wasn't worried about the late XXXX payment since credit was pulled before then. | 1 |
| she said the problem would be fixed. | 1 |
| actually able to tell me the amount of my refund. This tells me my refund had | 1 |
| we did not receive a call from Nelnet that day | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| wait for our credit scores to improve. Because this sounded ridiculous | 4 |
| NY XXXX XXXX : XXXX XXXX : XX/XX/XXXX To whom it may concern | 2 |
| kept using the updated deposit agreement as the excuse. Sure | 1 |
| sat on hold for 40 minutes and was told that they couldnt help me without a reference number which our lender had never shared with me. On XX/XX/XXXX I emailed our lender requesting the reference number. He replied by pasting the same request to call them in the email response and didnt even acknowledge my request for a reference number. I then called and left a VM requesting the reference number and was never called back. On XX/XX/XXXX | 1 |
| who seemed to be a little more helpful. She introduced herself | 1 |
| and found a customer service number to call. On XXXX XXXX | 1 |
| but finally spoke to someone named XXXX who transferred me to someone named XXXX. XXXX was rude | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About though
though has accumulated 11 consumer complaints in the CFPB public database, with filings active across 8 U.S. states. Of those submissions, 11 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to As a, and the most recent logged activity is When the c, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, though reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "there was nothing that I could do but wait for the loan forgiveness process to conclude and then", and the single most common underlying issue is "wait for our credit scores to improve. Because this sounded ridiculous".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating though: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does though have?
though has received 11 consumer complaints filed with the Consumer Financial Protection Bureau.
Does though respond to complaints on time?
though has a 0% timely response rate to CFPB complaints.
What is the most common complaint about though?
The most common issue reported against though is "wait for our credit scores to improve. Because this sounded ridiculous" in the "there was nothing that I could do but wait for the loan forgiveness process to conclude and then" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
