Total complaints
1
Filed since This
2026 data Public-data reference. official source
this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent's complaint history from CFPB public records. 1 consumers have filed complaints since This. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
This
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent complaint mix by product
- two months 1 100.0% – 0% relief
How this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| two months later and two late fees later. I have since contact Comenity twice since this initial fee was assessed. Upon speaking with the first agent | 1 |
Top States
| State | Complaints |
|---|---|
| I asked to speak with a manager. He confirmed what the agent was telling me | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| in that I made the payment in full on said date. IF I was to be charged a late fee for making a payment on that date/time | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent
this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This is no, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "two months later and two late fees later. I have since contact Comenity twice since this initial fee was assessed. Upon speaking with the first agent", and the single most common underlying issue is "in that I made the payment in full on said date. IF I was to be charged a late fee for making a payment on that date/time".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent have?
this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent respond to complaints on time?
this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent has a 0% timely response rate to CFPB complaints.
What is the most common complaint about this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent?
The most common issue reported against this was not the case. Instead I have been contacted several times since to pay a late fee that should never have been assessed to begin with. Upon getting nowhere with the first agent is "in that I made the payment in full on said date. IF I was to be charged a late fee for making a payment on that date/time" in the "two months later and two late fees later. I have since contact Comenity twice since this initial fee was assessed. Upon speaking with the first agent" product category.
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