this was never stated verbally or in writing to me. The XXXX escalated this issue to their rep in the loan department since it held up the project but was told that no exceptions '' could be made. But there was never any policy indicating this would be an exception ''. I also submitted a complaint to the bank loan department and spoke to multiple people. The customer service people at the bank checked with their management and underwriting and told me they had never heard of this policy and no one could find documentation on it. I was told that there is no written policy related to how much and when a loan recipient can use the money. I was told that a disbursement officer arbitrarily decided that too much money was requested at once '' and they decided I could only take money equal to 1/3 of the deposit until the work is complete. They never asked for a copy of the contractor project contract and proof of the cost or the amount of the deposit. They told me they could do nothing about it but submit an internal complaint on my behalf and I have heard nothing. I am submitting this formal complaint because I believe this is fraud

What the CFPB Record Shows About this was never stated verbally or in writing to me. The XXXX escalated this issue to their rep in the loan department since it held up the project but was told that no exceptions '' could be made. But there was never any policy indicating this would be an exception ''. I also submitted a complaint to the bank loan department and spoke to multiple people. The customer service people at the bank checked with their management and underwriting and told me they had never heard of this policy and no one could find documentation on it. I was told that there is no written policy related to how much and when a loan recipient can use the money. I was told that a disbursement officer arbitrarily decided that too much money was requested at once '' and they decided I could only take money equal to 1/3 of the deposit until the work is complete. They never asked for a copy of the contractor project contract and proof of the cost or the amount of the deposit. They told me they could do nothing about it but submit an internal complaint on my behalf and I have heard nothing. I am submitting this formal complaint because I believe this is fraud

this was never stated verbally or in writing to me. The XXXX escalated this issue to their rep in the loan department since it held up the project but was told that no exceptions '' could be made. But there was never any policy indicating this would be an exception ''. I also submitted a complaint to the bank loan department and spoke to multiple people. The customer service people at the bank checked with their management and underwriting and told me they had never heard of this policy and no one could find documentation on it. I was told that there is no written policy related to how much and when a loan recipient can use the money. I was told that a disbursement officer arbitrarily decided that too much money was requested at once '' and they decided I could only take money equal to 1/3 of the deposit until the work is complete. They never asked for a copy of the contractor project contract and proof of the cost or the amount of the deposit. They told me they could do nothing about it but submit an internal complaint on my behalf and I have heard nothing. I am submitting this formal complaint because I believe this is fraud has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I su, and the most recent logged activity is I submitte, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, this was never stated verbally or in writing to me. The XXXX escalated this issue to their rep in the loan department since it held up the project but was told that no exceptions '' could be made. But there was never any policy indicating this would be an exception ''. I also submitted a complaint to the bank loan department and spoke to multiple people. The customer service people at the bank checked with their management and underwriting and told me they had never heard of this policy and no one could find documentation on it. I was told that there is no written policy related to how much and when a loan recipient can use the money. I was told that a disbursement officer arbitrarily decided that too much money was requested at once '' and they decided I could only take money equal to 1/3 of the deposit until the work is complete. They never asked for a copy of the contractor project contract and proof of the cost or the amount of the deposit. They told me they could do nothing about it but submit an internal complaint on my behalf and I have heard nothing. I am submitting this formal complaint because I believe this is fraud reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "FL XXXX XXXX ) XXXX XXXX XXXX", and the single most common underlying issue is "XXXX for the {$65000.00}. That is when the trouble began. The contractor believed I could use the loan for the deposit and during none of the different conversations I had with the loan officers to provide all the required documents to verify my income and credit-worthiness".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating this was never stated verbally or in writing to me. The XXXX escalated this issue to their rep in the loan department since it held up the project but was told that no exceptions '' could be made. But there was never any policy indicating this would be an exception ''. I also submitted a complaint to the bank loan department and spoke to multiple people. The customer service people at the bank checked with their management and underwriting and told me they had never heard of this policy and no one could find documentation on it. I was told that there is no written policy related to how much and when a loan recipient can use the money. I was told that a disbursement officer arbitrarily decided that too much money was requested at once '' and they decided I could only take money equal to 1/3 of the deposit until the work is complete. They never asked for a copy of the contractor project contract and proof of the cost or the amount of the deposit. They told me they could do nothing about it but submit an internal complaint on my behalf and I have heard nothing. I am submitting this formal complaint because I believe this is fraud: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.