this time the XXXX XXXX agent would not tell me any details on the case and told me instead to contact Citibank and have Citibank transfer me back to the Home Depot XXXX XXXX XXXX because I can't call their number directly. How does this make any sense if the XX/XX/XXXX letter from Home Depot specifically told me to contact the XXXX XXXX XXXX directly? After multiple transfers

What the CFPB Record Shows About this time the XXXX XXXX agent would not tell me any details on the case and told me instead to contact Citibank and have Citibank transfer me back to the Home Depot XXXX XXXX XXXX because I can't call their number directly. How does this make any sense if the XX/XX/XXXX letter from Home Depot specifically told me to contact the XXXX XXXX XXXX directly? After multiple transfers

this time the XXXX XXXX agent would not tell me any details on the case and told me instead to contact Citibank and have Citibank transfer me back to the Home Depot XXXX XXXX XXXX because I can't call their number directly. How does this make any sense if the XX/XX/XXXX letter from Home Depot specifically told me to contact the XXXX XXXX XXXX directly? After multiple transfers has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, this time the XXXX XXXX agent would not tell me any details on the case and told me instead to contact Citibank and have Citibank transfer me back to the Home Depot XXXX XXXX XXXX because I can't call their number directly. How does this make any sense if the XX/XX/XXXX letter from Home Depot specifically told me to contact the XXXX XXXX XXXX directly? After multiple transfers reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was charged a late fee on the fraudulent charges. On XX/XX/XXXX", and the single most common underlying issue is "I called the Home Depot XXXX XXXX XXXX and asked them to re-open the case and also asked if they could provide any details on what investigation was actually conducted if they had found I was supposedly responsible for the charges. They would not provide me with any details on the investigation".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating this time the XXXX XXXX agent would not tell me any details on the case and told me instead to contact Citibank and have Citibank transfer me back to the Home Depot XXXX XXXX XXXX because I can't call their number directly. How does this make any sense if the XX/XX/XXXX letter from Home Depot specifically told me to contact the XXXX XXXX XXXX directly? After multiple transfers: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.