this time Citi 's culpability was exposed for I had not even activated the most current card! I spoke with XXXX # XXXX a fraud dept. supervisor. The next card they will send will be the seventh card I've been sent trying to remedy this problem. PLEASE help me. I want to close the account while keeping my miles.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK

What the CFPB Record Shows About this time Citi 's culpability was exposed for I had not even activated the most current card! I spoke with XXXX # XXXX a fraud dept. supervisor. The next card they will send will be the seventh card I've been sent trying to remedy this problem. PLEASE help me. I want to close the account while keeping my miles.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK

this time Citi 's culpability was exposed for I had not even activated the most current card! I spoke with XXXX # XXXX a fraud dept. supervisor. The next card they will send will be the seventh card I've been sent trying to remedy this problem. PLEASE help me. I want to close the account while keeping my miles.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, this time Citi 's culpability was exposed for I had not even activated the most current card! I spoke with XXXX # XXXX a fraud dept. supervisor. The next card they will send will be the seventh card I've been sent trying to remedy this problem. PLEASE help me. I want to close the account while keeping my miles.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX : On XX/XX/XXXX", and the single most common underlying issue is "I received card ( XXXX ) but DID NOT activate the card for fear the above scenario would repeat itself. When I checked online I saw 7 more charges that obviously I did not make".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating this time Citi 's culpability was exposed for I had not even activated the most current card! I spoke with XXXX # XXXX a fraud dept. supervisor. The next card they will send will be the seventh card I've been sent trying to remedy this problem. PLEASE help me. I want to close the account while keeping my miles.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.