Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows this payment was not made : Pay To Amount Payment Date Pay From Account BK OF AMER MC {$150.00} XX/XX/XXXX XXXX Your payment is still due and your Bill Pay service has been suspended. We won't send this or any other scheduled payments until you call us to reactivate your service. Action Required Contact us immediately at XXXX to reactivate your Bill Pay service. When you call's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How this payment was not made : Pay To Amount Payment Date Pay From Account BK OF AMER MC {$150.00} XX/XX/XXXX XXXX Your payment is still due and your Bill Pay service has been suspended. We won't send this or any other scheduled payments until you call us to reactivate your service. Action Required Contact us immediately at XXXX to reactivate your Bill Pay service. When you call's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| payments I made to the balance of credit card ending XXXX were processed. On XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| a customer service associate will review the status of this and any other scheduled payments and determine whether you need to make those payments using an alternative method. They just blocked my access from rectifying my 1 % of the balance minimum payment due {$150.00} I made on XX/XX/XXXX what they claim was a payment paid from a closed account I rarely ever made payments from within the last 12 months - via their website ; according to a Call Center representative purportedly XXXX XXXX of XXXX | 1 |
| Issue | Complaints |
|---|---|
| after I submitted the XX/XX/XXXX complaint to the State of Michigan Attorney General and the purported Consumer Financial Protection Bureau | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
this payment was not made : Pay To Amount Payment Date Pay From Account BK OF AMER MC {$150.00} XX/XX/XXXX XXXX Your payment is still due and your Bill Pay service has been suspended. We won't send this or any other scheduled payments until you call us to reactivate your service. Action Required Contact us immediately at XXXX to reactivate your Bill Pay service. When you call has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, this payment was not made : Pay To Amount Payment Date Pay From Account BK OF AMER MC {$150.00} XX/XX/XXXX XXXX Your payment is still due and your Bill Pay service has been suspended. We won't send this or any other scheduled payments until you call us to reactivate your service. Action Required Contact us immediately at XXXX to reactivate your Bill Pay service. When you call reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "payments I made to the balance of credit card ending XXXX were processed. On XX/XX/XXXX", and the single most common underlying issue is "after I submitted the XX/XX/XXXX complaint to the State of Michigan Attorney General and the purported Consumer Financial Protection Bureau".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating this payment was not made : Pay To Amount Payment Date Pay From Account BK OF AMER MC {$150.00} XX/XX/XXXX XXXX Your payment is still due and your Bill Pay service has been suspended. We won't send this or any other scheduled payments until you call us to reactivate your service. Action Required Contact us immediately at XXXX to reactivate your Bill Pay service. When you call: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
this payment was not made : Pay To Amount Payment Date Pay From Account BK OF AMER MC {$150.00} XX/XX/XXXX XXXX Your payment is still due and your Bill Pay service has been suspended. We won't send this or any other scheduled payments until you call us to reactivate your service. Action Required Contact us immediately at XXXX to reactivate your Bill Pay service. When you call has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
this payment was not made : Pay To Amount Payment Date Pay From Account BK OF AMER MC {$150.00} XX/XX/XXXX XXXX Your payment is still due and your Bill Pay service has been suspended. We won't send this or any other scheduled payments until you call us to reactivate your service. Action Required Contact us immediately at XXXX to reactivate your Bill Pay service. When you call has a 0% timely response rate to CFPB complaints.
The most common issue reported against this payment was not made : Pay To Amount Payment Date Pay From Account BK OF AMER MC {$150.00} XX/XX/XXXX XXXX Your payment is still due and your Bill Pay service has been suspended. We won't send this or any other scheduled payments until you call us to reactivate your service. Action Required Contact us immediately at XXXX to reactivate your Bill Pay service. When you call is "after I submitted the XX/XX/XXXX complaint to the State of Michigan Attorney General and the purported Consumer Financial Protection Bureau" in the "payments I made to the balance of credit card ending XXXX were processed. On XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.