Total complaints
1
Filed since I'm
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows this needs to be brought to someone's attention immediately. Plus American Express having update issues or technical problems should not be the customers issues or responsibility and should be rectified immediately upon calling.,,AMERICAN EXPRESS COMPANY,NJ,070XX,Older American,Consent provided,Web,2018-07-03,Closed with monetary relief,Yes,N/A,2952937's complaint history from CFPB public records. 1 consumers have filed complaints since I'm . The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I'm
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How this needs to be brought to someone's attention immediately. Plus American Express having update issues or technical problems should not be the customers issues or responsibility and should be rectified immediately upon calling.,,AMERICAN EXPRESS COMPANY,NJ,070XX,Older American,Consent provided,Web,2018-07-03,Closed with monetary relief,Yes,N/A,2952937's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| but this is not the first time I've seen the comment on my card XXXX American Express | 1 |
| Issue | Complaints |
|---|---|
| if Serve is not sure that something was deducted from my account and they are looking to ensure that it has been there has to be better methods of doing this without leaving with to close to {$500.00} of my money being in limbo. This is also an unacceptable banking process. There is absolutely no reason any process should take 72 hours to complete | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
this needs to be brought to someone's attention immediately. Plus American Express having update issues or technical problems should not be the customers issues or responsibility and should be rectified immediately upon calling.,,AMERICAN EXPRESS COMPANY,NJ,070XX,Older American,Consent provided,Web,2018-07-03,Closed with monetary relief,Yes,N/A,2952937 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I'm , and the most recent logged activity is I'm not su, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, this needs to be brought to someone's attention immediately. Plus American Express having update issues or technical problems should not be the customers issues or responsibility and should be rectified immediately upon calling.,,AMERICAN EXPRESS COMPANY,NJ,070XX,Older American,Consent provided,Web,2018-07-03,Closed with monetary relief,Yes,N/A,2952937 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but this is not the first time I've seen the comment on my card XXXX American Express", and the single most common underlying issue is "if Serve is not sure that something was deducted from my account and they are looking to ensure that it has been there has to be better methods of doing this without leaving with to close to {$500.00} of my money being in limbo. This is also an unacceptable banking process. There is absolutely no reason any process should take 72 hours to complete".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating this needs to be brought to someone's attention immediately. Plus American Express having update issues or technical problems should not be the customers issues or responsibility and should be rectified immediately upon calling.,,AMERICAN EXPRESS COMPANY,NJ,070XX,Older American,Consent provided,Web,2018-07-03,Closed with monetary relief,Yes,N/A,2952937: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
this needs to be brought to someone's attention immediately. Plus American Express having update issues or technical problems should not be the customers issues or responsibility and should be rectified immediately upon calling.,,AMERICAN EXPRESS COMPANY,NJ,070XX,Older American,Consent provided,Web,2018-07-03,Closed with monetary relief,Yes,N/A,2952937 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
this needs to be brought to someone's attention immediately. Plus American Express having update issues or technical problems should not be the customers issues or responsibility and should be rectified immediately upon calling.,,AMERICAN EXPRESS COMPANY,NJ,070XX,Older American,Consent provided,Web,2018-07-03,Closed with monetary relief,Yes,N/A,2952937 has a 0% timely response rate to CFPB complaints.
The most common issue reported against this needs to be brought to someone's attention immediately. Plus American Express having update issues or technical problems should not be the customers issues or responsibility and should be rectified immediately upon calling.,,AMERICAN EXPRESS COMPANY,NJ,070XX,Older American,Consent provided,Web,2018-07-03,Closed with monetary relief,Yes,N/A,2952937 is "if Serve is not sure that something was deducted from my account and they are looking to ensure that it has been there has to be better methods of doing this without leaving with to close to {$500.00} of my money being in limbo. This is also an unacceptable banking process. There is absolutely no reason any process should take 72 hours to complete" in the "but this is not the first time I've seen the comment on my card XXXX American Express" product category.
Read our methodology — how this data is sourced, computed, and verified.