Total complaints
1
Filed since This
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows this letter requested has nothing to do with my active XXXX checking account and the XXXX XXXX account in which this letter is supposed to come from's complaint history from CFPB public records. 1 consumers have filed complaints since This. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since This
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How this letter requested has nothing to do with my active XXXX checking account and the XXXX XXXX account in which this letter is supposed to come from's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| it was XXXX. It was merely the account connected to the Ava account to debit money for each monthly payment. No where in the terms does it say I could not close my personal Checking as that is beyond their scope! I was asked by AVA to get a VERY SPECIFIC letter from my bank that XXXX XXXX made clear they DO NOT supply. They have forms and procedures they do not stray from and could not supply the specific worded letter that was being requested | 1 |
| State | Complaints |
|---|---|
| HAS BEEN NOT ONLY CLOSED BUT ALSO NO LONGER ASSOCIATED WITH AVA as it has been closed and removed from the Ava account many months back. So I am being blackmailed for a letter to which the account is not even associated or linked to an AVA account and my savings withdraw is being held hostage unless they receive this letter | 1 |
| Issue | Complaints |
|---|---|
| I was not able to get the letter from my bank ( although I was supplied with one stating the account was closed on my own accord ). but it shouldnt have been an issue because I linked my NEW ACTIVE XXXX CHECKING ACCOUNT to replace it. ( Although AVA kept both myXXXX credit and debit cards on file | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
this letter requested has nothing to do with my active XXXX checking account and the XXXX XXXX account in which this letter is supposed to come from has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to This, and the most recent logged activity is This whole, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, this letter requested has nothing to do with my active XXXX checking account and the XXXX XXXX account in which this letter is supposed to come from reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "it was XXXX. It was merely the account connected to the Ava account to debit money for each monthly payment. No where in the terms does it say I could not close my personal Checking as that is beyond their scope! I was asked by AVA to get a VERY SPECIFIC letter from my bank that XXXX XXXX made clear they DO NOT supply. They have forms and procedures they do not stray from and could not supply the specific worded letter that was being requested", and the single most common underlying issue is "I was not able to get the letter from my bank ( although I was supplied with one stating the account was closed on my own accord ). but it shouldnt have been an issue because I linked my NEW ACTIVE XXXX CHECKING ACCOUNT to replace it. ( Although AVA kept both myXXXX credit and debit cards on file".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating this letter requested has nothing to do with my active XXXX checking account and the XXXX XXXX account in which this letter is supposed to come from: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
this letter requested has nothing to do with my active XXXX checking account and the XXXX XXXX account in which this letter is supposed to come from has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
this letter requested has nothing to do with my active XXXX checking account and the XXXX XXXX account in which this letter is supposed to come from has a 0% timely response rate to CFPB complaints.
The most common issue reported against this letter requested has nothing to do with my active XXXX checking account and the XXXX XXXX account in which this letter is supposed to come from is "I was not able to get the letter from my bank ( although I was supplied with one stating the account was closed on my own accord ). but it shouldnt have been an issue because I linked my NEW ACTIVE XXXX CHECKING ACCOUNT to replace it. ( Although AVA kept both myXXXX credit and debit cards on file" in the "it was XXXX. It was merely the account connected to the Ava account to debit money for each monthly payment. No where in the terms does it say I could not close my personal Checking as that is beyond their scope! I was asked by AVA to get a VERY SPECIFIC letter from my bank that XXXX XXXX made clear they DO NOT supply. They have forms and procedures they do not stray from and could not supply the specific worded letter that was being requested" product category.
Read our methodology — how this data is sourced, computed, and verified.