Total complaints
1
Filed since I ca
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows this is the only method I was given to prove my identity when I spoke with XXXX. XXXX advised that he ran this by a Senior Analyst's complaint history from CFPB public records. 1 consumers have filed complaints since I ca. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I ca
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How this is the only method I was given to prove my identity when I spoke with XXXX. XXXX advised that he ran this by a Senior Analyst's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| he came back on and asked me to once again verify the month | 1 |
| State | Complaints |
|---|---|
| and this was the only option they could solution for. I pushed back on that response and asked if there were other methods like verification through mail | 1 |
| Issue | Complaints |
|---|---|
| this is information that I could only hope to ascertain from online banking. I opened this account about 7-8 years ago | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
this is the only method I was given to prove my identity when I spoke with XXXX. XXXX advised that he ran this by a Senior Analyst has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I called t, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, this is the only method I was given to prove my identity when I spoke with XXXX. XXXX advised that he ran this by a Senior Analyst reports a 0% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "he came back on and asked me to once again verify the month", and the single most common underlying issue is "this is information that I could only hope to ascertain from online banking. I opened this account about 7-8 years ago".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating this is the only method I was given to prove my identity when I spoke with XXXX. XXXX advised that he ran this by a Senior Analyst: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
this is the only method I was given to prove my identity when I spoke with XXXX. XXXX advised that he ran this by a Senior Analyst has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
this is the only method I was given to prove my identity when I spoke with XXXX. XXXX advised that he ran this by a Senior Analyst has a 0% timely response rate to CFPB complaints.
The most common issue reported against this is the only method I was given to prove my identity when I spoke with XXXX. XXXX advised that he ran this by a Senior Analyst is "this is information that I could only hope to ascertain from online banking. I opened this account about 7-8 years ago" in the "he came back on and asked me to once again verify the month" product category.
Read our methodology — how this data is sourced, computed, and verified.