Total complaints
1
Filed since Shel
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows this is impacting my mental well being amd adversely impacting our credit scores.,Company believes it acted appropriately as authorized by contract or law,Shellpoint Partners's complaint history from CFPB public records. 1 consumers have filed complaints since Shel. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Shel
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How this is impacting my mental well being amd adversely impacting our credit scores.,Company believes it acted appropriately as authorized by contract or law,Shellpoint Partners's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they performed an escrow analysis and attempted to raise our mortgage by more than {$600.00} per month. The reason being | 1 |
| State | Complaints |
|---|---|
| LLC,FL,33185,Servicemember,Consent provided,Web,2020-11-18,Closed with explanation,Yes,N/A,3960530 | 1 |
| Issue | Complaints |
|---|---|
| they are charging me monthly late fees | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
this is impacting my mental well being amd adversely impacting our credit scores.,Company believes it acted appropriately as authorized by contract or law,Shellpoint Partners has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Shel, and the most recent logged activity is Shellpoint, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, this is impacting my mental well being amd adversely impacting our credit scores.,Company believes it acted appropriately as authorized by contract or law,Shellpoint Partners reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they performed an escrow analysis and attempted to raise our mortgage by more than {$600.00} per month. The reason being", and the single most common underlying issue is "they are charging me monthly late fees".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating this is impacting my mental well being amd adversely impacting our credit scores.,Company believes it acted appropriately as authorized by contract or law,Shellpoint Partners: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
this is impacting my mental well being amd adversely impacting our credit scores.,Company believes it acted appropriately as authorized by contract or law,Shellpoint Partners has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
this is impacting my mental well being amd adversely impacting our credit scores.,Company believes it acted appropriately as authorized by contract or law,Shellpoint Partners has a 0% timely response rate to CFPB complaints.
The most common issue reported against this is impacting my mental well being amd adversely impacting our credit scores.,Company believes it acted appropriately as authorized by contract or law,Shellpoint Partners is "they are charging me monthly late fees" in the "they performed an escrow analysis and attempted to raise our mortgage by more than {$600.00} per month. The reason being" product category.
Read our methodology — how this data is sourced, computed, and verified.