Total complaints
1
Filed since 6 MO
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows this is going to heavily affect my credit score by putting me at an utilization of over 50 %.,,AMERICAN EXPRESS COMPANY,FL,33025,,Consent provided,Web,2020-07-30,Closed with monetary relief,Yes,N/A,3771112's complaint history from CFPB public records. 1 consumers have filed complaints since 6 MO. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since 6 MO
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How this is going to heavily affect my credit score by putting me at an utilization of over 50 %.,,AMERICAN EXPRESS COMPANY,FL,33025,,Consent provided,Web,2020-07-30,Closed with monetary relief,Yes,N/A,3771112's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received communication from AMEX that since the merchant XXXX XXXX had already credited me {$1100.00} and since they had credited me {$1500.00} it meant that I had double credited. Which makes no sense since the merchant originally credited me {$1100.00} towards CHARGE 2 and AMEX credited me {$1500.00} towards CHARGE 1.Now If the AMEX is claiming that the credit XXXX XXXX in the amount of {$1100.00} was towards CHARGE 2 is really meant for CHARGE 1 then that means that my original dispute of {$1300.00} for CHARGE 2 was never credited as AMEX had originally claimed and was closed incorrectly. I tried multiple times to get someone from AMEX to understand this issue | 1 |
| Issue | Complaints |
|---|---|
| But every time the dispute goes to their back end team | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
this is going to heavily affect my credit score by putting me at an utilization of over 50 %.,,AMERICAN EXPRESS COMPANY,FL,33025,,Consent provided,Web,2020-07-30,Closed with monetary relief,Yes,N/A,3771112 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 6 MO, and the most recent logged activity is 6 MONTHS l, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, this is going to heavily affect my credit score by putting me at an utilization of over 50 %.,,AMERICAN EXPRESS COMPANY,FL,33025,,Consent provided,Web,2020-07-30,Closed with monetary relief,Yes,N/A,3771112 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received communication from AMEX that since the merchant XXXX XXXX had already credited me {$1100.00} and since they had credited me {$1500.00} it meant that I had double credited. Which makes no sense since the merchant originally credited me {$1100.00} towards CHARGE 2 and AMEX credited me {$1500.00} towards CHARGE 1.Now If the AMEX is claiming that the credit XXXX XXXX in the amount of {$1100.00} was towards CHARGE 2 is really meant for CHARGE 1 then that means that my original dispute of {$1300.00} for CHARGE 2 was never credited as AMEX had originally claimed and was closed incorrectly. I tried multiple times to get someone from AMEX to understand this issue", and the single most common underlying issue is "But every time the dispute goes to their back end team".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating this is going to heavily affect my credit score by putting me at an utilization of over 50 %.,,AMERICAN EXPRESS COMPANY,FL,33025,,Consent provided,Web,2020-07-30,Closed with monetary relief,Yes,N/A,3771112: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
this is going to heavily affect my credit score by putting me at an utilization of over 50 %.,,AMERICAN EXPRESS COMPANY,FL,33025,,Consent provided,Web,2020-07-30,Closed with monetary relief,Yes,N/A,3771112 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
this is going to heavily affect my credit score by putting me at an utilization of over 50 %.,,AMERICAN EXPRESS COMPANY,FL,33025,,Consent provided,Web,2020-07-30,Closed with monetary relief,Yes,N/A,3771112 has a 0% timely response rate to CFPB complaints.
The most common issue reported against this is going to heavily affect my credit score by putting me at an utilization of over 50 %.,,AMERICAN EXPRESS COMPANY,FL,33025,,Consent provided,Web,2020-07-30,Closed with monetary relief,Yes,N/A,3771112 is "But every time the dispute goes to their back end team" in the "I received communication from AMEX that since the merchant XXXX XXXX had already credited me {$1100.00} and since they had credited me {$1500.00} it meant that I had double credited. Which makes no sense since the merchant originally credited me {$1100.00} towards CHARGE 2 and AMEX credited me {$1500.00} towards CHARGE 1.Now If the AMEX is claiming that the credit XXXX XXXX in the amount of {$1100.00} was towards CHARGE 2 is really meant for CHARGE 1 then that means that my original dispute of {$1300.00} for CHARGE 2 was never credited as AMEX had originally claimed and was closed incorrectly. I tried multiple times to get someone from AMEX to understand this issue" product category.
Read our methodology — how this data is sourced, computed, and verified.