theyd made no attempt to contact me about it- again I thought it best to call during business hrs XX/XX/XXXX - logged into above a/c to have specific info to give Cust Svc- the duplicate {$3200.00} debit & subsequent credit I'd seen the previous day were gone from transaction listing - XXXXXXXX XXXX called Citi XXXX XXXX XXXX

What the CFPB Record Shows About theyd made no attempt to contact me about it- again I thought it best to call during business hrs XX/XX/XXXX - logged into above a/c to have specific info to give Cust Svc- the duplicate {$3200.00} debit & subsequent credit I'd seen the previous day were gone from transaction listing - XXXXXXXX XXXX called Citi XXXX XXXX XXXX

theyd made no attempt to contact me about it- again I thought it best to call during business hrs XX/XX/XXXX - logged into above a/c to have specific info to give Cust Svc- the duplicate {$3200.00} debit & subsequent credit I'd seen the previous day were gone from transaction listing - XXXXXXXX XXXX called Citi XXXX XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to - XX, and the most recent logged activity is - XX/XX/XX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, theyd made no attempt to contact me about it- again I thought it best to call during business hrs XX/XX/XXXX - logged into above a/c to have specific info to give Cust Svc- the duplicate {$3200.00} debit & subsequent credit I'd seen the previous day were gone from transaction listing - XXXXXXXX XXXX called Citi XXXX XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "couldnt call Mon night - logged into CB a/c above to examine record more closely - saw in my online transactions list that CB had entered a {$3200.00} online bill pay't twice ( voided duplicate check from payee attached )", and the single most common underlying issue is "creating the overdraft - then".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating theyd made no attempt to contact me about it- again I thought it best to call during business hrs XX/XX/XXXX - logged into above a/c to have specific info to give Cust Svc- the duplicate {$3200.00} debit & subsequent credit I'd seen the previous day were gone from transaction listing - XXXXXXXX XXXX called Citi XXXX XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.