they would only speak with the bank. And Chase would not take the information I provided

What the CFPB Record Shows About they would only speak with the bank. And Chase would not take the information I provided

they would only speak with the bank. And Chase would not take the information I provided has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Thro, and the most recent logged activity is Through th, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they would only speak with the bank. And Chase would not take the information I provided reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I spoke with XXXX agents over and over again over the same unknown account. Although they have a policy where they can not disclose the information about the account ( except that they are using my payment method for their account )", and the single most common underlying issue is "they did say they were open for communication for the case and provided me with case numbers that could be used to refer back to their notes taken on the case. And each time I tried to speak to XXXX and Chase to provide the information I gathered from XXXX and even provide the case numbers for our conversation ( and even took screenshots of an online text conversation with a XXXX agent before the chat was closed and deleted on my end )".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they would only speak with the bank. And Chase would not take the information I provided: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.