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they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX

1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1 consumer complaints filed with the CFPB

This profile shows they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since Due . The company has a 0% timely response rate and has provided relief in 0% of cases.

1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Due
Since

Total complaints

1

Filed since Due

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX complaint mix by product

Total complaints: 1

they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). at first: 1 complaints (100.0%), resolution 0.0% at first 100.0%
  • at first 1 100.0% 0% relief

How they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
at first 1

Top States

State Complaints
I was told XXXXissan never contacted them. I called Nissan back and asked for confirmation by email and was told NO. They said I was not entitled to this confirmation. I then filed a wrongful repossession claim. I sent all call logs and proof of payments being debited from my account to XXXX. I was told I would hear back within XXXX hours 1

Top Issues

Issue Complaints
tow and storage fees. He said he would send me instructions to pay by money gram. I received his email and was directed to nissanfinance.com. I clicked the money gram link and began to enter the information. I noticed that the payment would not be posted on the same day and would delay my car being returned. Money gram also requires a {$69.00} payment fee. I looked at other payment options listed on the site and noticed that Nissan finance ( XXXX ) only charged a fee of {$3.00} and it would post the same day. I made a payment of {>= $1 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX

they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Due , and the most recent logged activity is Due to thi, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "at first", and the single most common underlying issue is "tow and storage fees. He said he would send me instructions to pay by money gram. I received his email and was directed to nissanfinance.com. I clicked the money gram link and began to enter the information. I noticed that the payment would not be posted on the same day and would delay my car being returned. Money gram also requires a {$69.00} payment fee. I looked at other payment options listed on the site and noticed that Nissan finance ( XXXX ) only charged a fee of {$3.00} and it would post the same day. I made a payment of {>= $1".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX have?

they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.

Does they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX respond to complaints on time?

they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX has a 0% timely response rate to CFPB complaints.

What is the most common complaint about they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX?

The most common issue reported against they would not release my car until XX/XX/XXXX. I asked them if they would call the repo company ( Payback Repo ) and make sure they would hold my car until then. When I called XXXX XXXX is "tow and storage fees. He said he would send me instructions to pay by money gram. I received his email and was directed to nissanfinance.com. I clicked the money gram link and began to enter the information. I noticed that the payment would not be posted on the same day and would delay my car being returned. Money gram also requires a {$69.00} payment fee. I looked at other payment options listed on the site and noticed that Nissan finance ( XXXX ) only charged a fee of {$3.00} and it would post the same day. I made a payment of {>= $1" in the "at first" product category.

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