Total complaints
1
Filed since Back
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they will escalate to the right department. '' This last time's complaint history from CFPB public records. 1 consumers have filed complaints since Back. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Back
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they will escalate to the right department. '' This last time's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| but the friends we had staying in the house said nothing ever arrived. I then gave Citi a forwarding address to which I later was told ( in Fall XXXX XXXX that i had to submit an official letter stating that they could send the check from the closure to the new address. I faxed to the number they provided and Citi stated they never received | 1 |
| State | Complaints |
|---|---|
| XX/XX/XXXX | 1 |
| Issue | Complaints |
|---|---|
| and it will take 10-15 business days for the check to arrive. I even received an updated address '' letter from Citi at the new address. Yet | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they will escalate to the right department. '' This last time has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Back, and the most recent logged activity is Background, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they will escalate to the right department. '' This last time reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but the friends we had staying in the house said nothing ever arrived. I then gave Citi a forwarding address to which I later was told ( in Fall XXXX XXXX that i had to submit an official letter stating that they could send the check from the closure to the new address. I faxed to the number they provided and Citi stated they never received", and the single most common underlying issue is "and it will take 10-15 business days for the check to arrive. I even received an updated address '' letter from Citi at the new address. Yet".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they will escalate to the right department. '' This last time: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they will escalate to the right department. '' This last time has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they will escalate to the right department. '' This last time has a 0% timely response rate to CFPB complaints.
The most common issue reported against they will escalate to the right department. '' This last time is "and it will take 10-15 business days for the check to arrive. I even received an updated address '' letter from Citi at the new address. Yet" in the "but the friends we had staying in the house said nothing ever arrived. I then gave Citi a forwarding address to which I later was told ( in Fall XXXX XXXX that i had to submit an official letter stating that they could send the check from the closure to the new address. I faxed to the number they provided and Citi stated they never received" product category.
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