Total complaints
1
Filed since -On
2026 data Public-data reference. official source
they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold's complaint history from CFPB public records. 1 consumers have filed complaints since -On . The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
-On
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold complaint mix by product
- I followed 1 100.0% – 0% relief
How they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I followed up with Mohela once again and spoke to a representative. The representative stated that she sees on her end | 1 |
Top States
| State | Complaints |
|---|---|
| a manager stated that under the IDR one time account adjustment the time of service will allow me to potentially qualify for both programs. I told this manager all the steps I have taken thus far and the feedback I received. They stated this was now an escalation case and they would transfer me to someone else to look into this. They stated I will not lose time due to IDR one time account adjustment. The representative confirmed seeing on their end that I requested to cancel my XXXXLF application t on XX/XX/XXXX. However | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| my application was submitted on XX/XX/XXXX but it was not in APPROVED status till XX/XX/XXXX. This was the same day I requested it to be canceled. I brought up my question regarding the special waiver and having it on file. Mohela 's representative response was under the IDR one time account adjustment | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold
they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to -On , and the most recent logged activity is -On XX/XX/, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I followed up with Mohela once again and spoke to a representative. The representative stated that she sees on her end", and the single most common underlying issue is "my application was submitted on XX/XX/XXXX but it was not in APPROVED status till XX/XX/XXXX. This was the same day I requested it to be canceled. I brought up my question regarding the special waiver and having it on file. Mohela 's representative response was under the IDR one time account adjustment".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold have?
they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold respond to complaints on time?
they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold has a 0% timely response rate to CFPB complaints.
What is the most common complaint about they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold?
The most common issue reported against they will count my time of service for Public Service Loan Forgiveness and XXXX Loan Forgiveness. I requested to speak with someone else to confirm this information. After being on hold for quite some time the representative responded and stated that they got feedback that the Public Service Loan Forgiveness would not count towards XXXX Loan Forgiveness. I explained that I have received mixed information regarding my unique situation and needed to speak to a manager. After being on hold is "my application was submitted on XX/XX/XXXX but it was not in APPROVED status till XX/XX/XXXX. This was the same day I requested it to be canceled. I brought up my question regarding the special waiver and having it on file. Mohela 's representative response was under the IDR one time account adjustment" in the "I followed up with Mohela once again and spoke to a representative. The representative stated that she sees on her end" product category.
Read our methodology — how this data is sourced, computed, and verified.
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