Total complaints
1
Filed since Char
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they undercharged me by {$77.00}. ( Please see the attached chart Chart of Incorrect Payments for IBR ) I can provide copies of bank statements to prove my payments upon request. How can I do business with a student loan servicing company that cant even calculate the annual IBR payment correctly?'s complaint history from CFPB public records. 1 consumers have filed complaints since Char. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Char
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they undercharged me by {$77.00}. ( Please see the attached chart Chart of Incorrect Payments for IBR ) I can provide copies of bank statements to prove my payments upon request. How can I do business with a student loan servicing company that cant even calculate the annual IBR payment correctly?'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Navient has not been charging me the correct amount on my Income Based Repayment Plan. Per page 4 | 1 |
| Issue | Complaints |
|---|---|
| 15 % of discretionary income is allowed. The 15 % of discretionary income is the amount that exceeds ones adjusted gross income that exceeds 150 % of the poverty guidelines for ones state and family size. As you can see by the chart below | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they undercharged me by {$77.00}. ( Please see the attached chart Chart of Incorrect Payments for IBR ) I can provide copies of bank statements to prove my payments upon request. How can I do business with a student loan servicing company that cant even calculate the annual IBR payment correctly? has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Char, and the most recent logged activity is Charging I, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they undercharged me by {$77.00}. ( Please see the attached chart Chart of Incorrect Payments for IBR ) I can provide copies of bank statements to prove my payments upon request. How can I do business with a student loan servicing company that cant even calculate the annual IBR payment correctly? reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Navient has not been charging me the correct amount on my Income Based Repayment Plan. Per page 4", and the single most common underlying issue is "15 % of discretionary income is allowed. The 15 % of discretionary income is the amount that exceeds ones adjusted gross income that exceeds 150 % of the poverty guidelines for ones state and family size. As you can see by the chart below".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they undercharged me by {$77.00}. ( Please see the attached chart Chart of Incorrect Payments for IBR ) I can provide copies of bank statements to prove my payments upon request. How can I do business with a student loan servicing company that cant even calculate the annual IBR payment correctly?: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they undercharged me by {$77.00}. ( Please see the attached chart Chart of Incorrect Payments for IBR ) I can provide copies of bank statements to prove my payments upon request. How can I do business with a student loan servicing company that cant even calculate the annual IBR payment correctly? has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they undercharged me by {$77.00}. ( Please see the attached chart Chart of Incorrect Payments for IBR ) I can provide copies of bank statements to prove my payments upon request. How can I do business with a student loan servicing company that cant even calculate the annual IBR payment correctly? has a 0% timely response rate to CFPB complaints.
The most common issue reported against they undercharged me by {$77.00}. ( Please see the attached chart Chart of Incorrect Payments for IBR ) I can provide copies of bank statements to prove my payments upon request. How can I do business with a student loan servicing company that cant even calculate the annual IBR payment correctly? is "15 % of discretionary income is allowed. The 15 % of discretionary income is the amount that exceeds ones adjusted gross income that exceeds 150 % of the poverty guidelines for ones state and family size. As you can see by the chart below" in the "Navient has not been charging me the correct amount on my Income Based Repayment Plan. Per page 4" product category.
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