they swore that they never have debited our account -- that we had set up the payments through Sun Trust. Calling back Truist

What the CFPB Record Shows About they swore that they never have debited our account -- that we had set up the payments through Sun Trust. Calling back Truist

they swore that they never have debited our account -- that we had set up the payments through Sun Trust. Calling back Truist has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Trui, and the most recent logged activity is Truist pro, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they swore that they never have debited our account -- that we had set up the payments through Sun Trust. Calling back Truist reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "we made several calls to them over a period of time to see when we would see the payees list in our account. Unfortunately", and the single most common underlying issue is "our home loan increased because of higher taxes and insurance coverage. We went to out Truist online account to change the amount of the auto pay. None of our payees from the Sun Trust payee list were there. On XX/XX/2022 we called the Truist number. None of the representatives we spoke to could tell us how to change our payment. They said that we should just re-enter all of our payees since our payees would probably not be transferred over. We spoke to XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they swore that they never have debited our account -- that we had set up the payments through Sun Trust. Calling back Truist: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.