Total complaints
1
Filed since At t
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they stated : Dear's complaint history from CFPB public records. 1 consumers have filed complaints since At t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since At t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they stated : Dear's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was told that MOHELA was undergoing a transition and that all accounts were being transferred to a new MOHELA | 1 |
| State | Complaints |
|---|---|
| Thank you for contacting the U.S. Department of Education 's ( ED ) XXXX XXXX XXXX XXXX XXXX. This message is in reference to your inquiry regarding your XXXX XXXX XXXX XXXX ( XXXX ). Your case number is # XXXX. Please retain this number for reference. | 1 |
| Issue | Complaints |
|---|---|
| I called MOHELA several times to report the issue and was repeatedly reassured that they were working on the matter and that my loans would be forgiven. I made calls from XX/XX/XXXX through XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they stated : Dear has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At t, and the most recent logged activity is At the sam, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they stated : Dear reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told that MOHELA was undergoing a transition and that all accounts were being transferred to a new MOHELA", and the single most common underlying issue is "I called MOHELA several times to report the issue and was repeatedly reassured that they were working on the matter and that my loans would be forgiven. I made calls from XX/XX/XXXX through XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they stated : Dear: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they stated : Dear has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they stated : Dear has a 0% timely response rate to CFPB complaints.
The most common issue reported against they stated : Dear is "I called MOHELA several times to report the issue and was repeatedly reassured that they were working on the matter and that my loans would be forgiven. I made calls from XX/XX/XXXX through XX/XX/XXXX" in the "I was told that MOHELA was undergoing a transition and that all accounts were being transferred to a new MOHELA" product category.
Read our methodology — how this data is sourced, computed, and verified.