they seemed extremely unwilling to work with me. XXXX 's agents advised me that the only option to resolve my mortgage crisis is to tender a lump sum payment to reinstate my mortgage loan. This request was and still is unaffordable. I continued to dig in and fight to get a review opened only to find that the loan had been transferred to Rushmore in XX/XX/2016.

What the CFPB Record Shows About they seemed extremely unwilling to work with me. XXXX 's agents advised me that the only option to resolve my mortgage crisis is to tender a lump sum payment to reinstate my mortgage loan. This request was and still is unaffordable. I continued to dig in and fight to get a review opened only to find that the loan had been transferred to Rushmore in XX/XX/2016.

they seemed extremely unwilling to work with me. XXXX 's agents advised me that the only option to resolve my mortgage crisis is to tender a lump sum payment to reinstate my mortgage loan. This request was and still is unaffordable. I continued to dig in and fight to get a review opened only to find that the loan had been transferred to Rushmore in XX/XX/2016. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they seemed extremely unwilling to work with me. XXXX 's agents advised me that the only option to resolve my mortgage crisis is to tender a lump sum payment to reinstate my mortgage loan. This request was and still is unaffordable. I continued to dig in and fight to get a review opened only to find that the loan had been transferred to Rushmore in XX/XX/2016. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my mother acquired her property signing a HORRIBLE adjustable rate home loan originated with XXXX XXXX Bank. My mother 's mortgage has been transferred several times and was with XXXX in XX/XX/XXXX at the time of her passing. I inherited her home and subsequently incurred a substantial amount of unexpected out-of-pocket funeral and burial expenses. In XX/XX/XXXX", and the single most common underlying issue is "I was laid off from my job. The aforementioned events compounded together caused me to fall behind on the mortgage payments. I contacted XXXX agents advising of my struggles. It was extremely difficult to actually speak with any agent. Next".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they seemed extremely unwilling to work with me. XXXX 's agents advised me that the only option to resolve my mortgage crisis is to tender a lump sum payment to reinstate my mortgage loan. This request was and still is unaffordable. I continued to dig in and fight to get a review opened only to find that the loan had been transferred to Rushmore in XX/XX/2016.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.