they say they will look into it and call me back and NO ONE ever does. I have a list of every phone call and all the supervisors I have spoken with and their ID numbers. I can't get my loan serviced. Help! See attached documentation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,HI,96734,Servicemember,Consent provided,Web,2019-04-15,Closed with explanation,Yes,N/A,3212862

What the CFPB Record Shows About they say they will look into it and call me back and NO ONE ever does. I have a list of every phone call and all the supervisors I have spoken with and their ID numbers. I can't get my loan serviced. Help! See attached documentation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,HI,96734,Servicemember,Consent provided,Web,2019-04-15,Closed with explanation,Yes,N/A,3212862

they say they will look into it and call me back and NO ONE ever does. I have a list of every phone call and all the supervisors I have spoken with and their ID numbers. I can't get my loan serviced. Help! See attached documentation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,HI,96734,Servicemember,Consent provided,Web,2019-04-15,Closed with explanation,Yes,N/A,3212862 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Seco, and the most recent logged activity is Second, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they say they will look into it and call me back and NO ONE ever does. I have a list of every phone call and all the supervisors I have spoken with and their ID numbers. I can't get my loan serviced. Help! See attached documentation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,HI,96734,Servicemember,Consent provided,Web,2019-04-15,Closed with explanation,Yes,N/A,3212862 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I asked for an escrow analysis be sent to me to see after this incident and I was shocked at their accounting practices. Some months they pay into the account", and the single most common underlying issue is "and sometimes they double up the payment into the impound account. We tried to resolve the whole thing with them by writing a letter to their escrow department and asking to drop the impound account. We are more than capable of paying for our homeowners insurance and taxes. They declined and said XXXX XXXX backed their loan and the rules are that you need to have an impound account for two years. Then they retracted that statement and said it was their own rule. For the life of me".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they say they will look into it and call me back and NO ONE ever does. I have a list of every phone call and all the supervisors I have spoken with and their ID numbers. I can't get my loan serviced. Help! See attached documentation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Freedom Mortgage Company,HI,96734,Servicemember,Consent provided,Web,2019-04-15,Closed with explanation,Yes,N/A,3212862: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.