Total complaints
1
Filed since Then
2026 data Public-data reference. official source
they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement's complaint history from CFPB public records. 1 consumers have filed complaints since Then. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Then
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement complaint mix by product
- on XX/XX/XXXX 1 100.0% – 0% relief
How they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| on XX/XX/XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| Chase would not budge no matter how extensive documentation I provided. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| that the transaction is valid | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement
they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Then, and the most recent logged activity is Then, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "on XX/XX/XXXX", and the single most common underlying issue is "that the transaction is valid".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement have?
they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement respond to complaints on time?
they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement has a 0% timely response rate to CFPB complaints.
What is the most common complaint about they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement?
The most common issue reported against they said to re-open the dispute that they would need more documentation now from XXXX indicating that my account was compromised. I proactively already filed disputes with my XXXX since my account was hacked and compromised and so clearly explained to them what I had access to and what I can provide. I also in the interim filed an official police report about the identity theft and fraudulent charges that I have been experiencing and provided documentation of this to Chase as well. Despite involving law enforcement is "that the transaction is valid" in the "on XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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