Total complaints
1
Filed since Afte
2026 data Public-data reference. official source
they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration complaint mix by product
- I received 1 100.0% – 0% relief
How they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I received the physical credit card but has not been able to use it or access my account online or speak to their customer service. I can only talk to their security department. I called them multiple times trying to either determine what the issue is with the copy of my social security card or close the account. They just said that it can't be verified. At that point | 1 |
Top States
| State | Complaints |
|---|---|
| especially as I had already complied with their verification requirements. They said my account can't be closed because they can't verify it's me | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I received notification that an annual fee in the amount of {$99.00} is charged to my account. I called them many times trying to get them to unlock my account or close the account but they said since the account is not verified | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration
they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is Afterward, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received the physical credit card but has not been able to use it or access my account online or speak to their customer service. I can only talk to their security department. I called them multiple times trying to either determine what the issue is with the copy of my social security card or close the account. They just said that it can't be verified. At that point", and the single most common underlying issue is "I received notification that an annual fee in the amount of {$99.00} is charged to my account. I called them many times trying to get them to unlock my account or close the account but they said since the account is not verified".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration have?
they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration respond to complaints on time?
they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration has a 0% timely response rate to CFPB complaints.
What is the most common complaint about they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration?
The most common issue reported against they said it'll likely go to collection. It is therefore unreasonable to expect me to pay a yearly fee for an account that I have not been able to use through no fault of my own. I believe they opened my account by misstake and that they need to rectify the issue. The repeated document requests and account restrictions have caused significant inconvenience and frustration is "I received notification that an annual fee in the amount of {$99.00} is charged to my account. I called them many times trying to get them to unlock my account or close the account but they said since the account is not verified" in the "I received the physical credit card but has not been able to use it or access my account online or speak to their customer service. I can only talk to their security department. I called them multiple times trying to either determine what the issue is with the copy of my social security card or close the account. They just said that it can't be verified. At that point" product category.
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