Total complaints
1
Filed since Citi
2026 data Public-data reference. official source
they refuse to refund my money
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they refuse to refund my money's complaint history from CFPB public records. 1 consumers have filed complaints since Citi. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Citi
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
they refuse to refund my money complaint mix by product
- I went 1 100.0% – 0% relief
How they refuse to refund my money's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I went into the branch where I opened the account and asked to get the funds back | 1 |
Top States
| State | Complaints |
|---|---|
| and they refuse to give my mom and my grandmother their money back.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| they will refund the remaining funds in the account at the time of closure within XXXX weeks. But they did not. I have since called Citibank several times and they said they they would return the money to the sources of the transfer to me -- my mom and my grandmother | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About they refuse to refund my money
they refuse to refund my money has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Citi, and the most recent logged activity is Citibank s, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they refuse to refund my money reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I went into the branch where I opened the account and asked to get the funds back", and the single most common underlying issue is "they will refund the remaining funds in the account at the time of closure within XXXX weeks. But they did not. I have since called Citibank several times and they said they they would return the money to the sources of the transfer to me -- my mom and my grandmother".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they refuse to refund my money: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does they refuse to refund my money have?
they refuse to refund my money has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does they refuse to refund my money respond to complaints on time?
they refuse to refund my money has a 0% timely response rate to CFPB complaints.
What is the most common complaint about they refuse to refund my money?
The most common issue reported against they refuse to refund my money is "they will refund the remaining funds in the account at the time of closure within XXXX weeks. But they did not. I have since called Citibank several times and they said they they would return the money to the sources of the transfer to me -- my mom and my grandmother" in the "I went into the branch where I opened the account and asked to get the funds back" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
