Total complaints
1
Filed since Upon
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they proceeded to close and flag the account for fraud.'s complaint history from CFPB public records. 1 consumers have filed complaints since Upon. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Upon
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they proceeded to close and flag the account for fraud.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I immediately contacted XXXX Customer Care by email on XX/XX/year>. I informed them that these charges did not originate from me | 1 |
| Issue | Complaints |
|---|---|
| including : - Photos of both debit cards still in my possession - My government-issued ID - A bank statement showing my name and account information - My date of birth and card numbers for verification XXXX reviewed the case and confirmed that the account associated with the unauthorized charges was under a completely different name | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they proceeded to close and flag the account for fraud. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Upon, and the most recent logged activity is Upon disco, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they proceeded to close and flag the account for fraud. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I immediately contacted XXXX Customer Care by email on XX/XX/year>. I informed them that these charges did not originate from me", and the single most common underlying issue is "including : - Photos of both debit cards still in my possession - My government-issued ID - A bank statement showing my name and account information - My date of birth and card numbers for verification XXXX reviewed the case and confirmed that the account associated with the unauthorized charges was under a completely different name".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they proceeded to close and flag the account for fraud.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they proceeded to close and flag the account for fraud. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they proceeded to close and flag the account for fraud. has a 0% timely response rate to CFPB complaints.
The most common issue reported against they proceeded to close and flag the account for fraud. is "including : - Photos of both debit cards still in my possession - My government-issued ID - A bank statement showing my name and account information - My date of birth and card numbers for verification XXXX reviewed the case and confirmed that the account associated with the unauthorized charges was under a completely different name" in the "I immediately contacted XXXX Customer Care by email on XX/XX/year>. I informed them that these charges did not originate from me" product category.
Read our methodology — how this data is sourced, computed, and verified.