Total complaints
1
Filed since I no
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they need to credit my account the {$3600.00} + the {$1600.00} interest fee. Which will also remove the {$1600.00} interest charge. Please remove asap.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's complaint history from CFPB public records. 1 consumers have filed complaints since I no. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I no
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they need to credit my account the {$3600.00} + the {$1600.00} interest fee. Which will also remove the {$1600.00} interest charge. Please remove asap.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| so I called and they told me we did not pay XXXX. I told them I did not pay XXXX because of hurricane helena impacting us. We were displaced from our home and could not move back in for weeks. They told us we could miss 2 months of payments at Citibank | 1 |
| State | Complaints |
|---|---|
| N.A.,SC,29609,,Consent provided,Web,2025-01-24,Closed with explanation,Yes,N/A,11748269 | 1 |
| Issue | Complaints |
|---|---|
| so they could not remove it. I told them that is not our fault. The phone cut off because of the bad weather and I did not call back | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they need to credit my account the {$3600.00} + the {$1600.00} interest fee. Which will also remove the {$1600.00} interest charge. Please remove asap.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I no, and the most recent logged activity is I noticed , giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they need to credit my account the {$3600.00} + the {$1600.00} interest fee. Which will also remove the {$1600.00} interest charge. Please remove asap.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "so I called and they told me we did not pay XXXX. I told them I did not pay XXXX because of hurricane helena impacting us. We were displaced from our home and could not move back in for weeks. They told us we could miss 2 months of payments at Citibank", and the single most common underlying issue is "so they could not remove it. I told them that is not our fault. The phone cut off because of the bad weather and I did not call back".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they need to credit my account the {$3600.00} + the {$1600.00} interest fee. Which will also remove the {$1600.00} interest charge. Please remove asap.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they need to credit my account the {$3600.00} + the {$1600.00} interest fee. Which will also remove the {$1600.00} interest charge. Please remove asap.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they need to credit my account the {$3600.00} + the {$1600.00} interest fee. Which will also remove the {$1600.00} interest charge. Please remove asap.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK has a 0% timely response rate to CFPB complaints.
The most common issue reported against they need to credit my account the {$3600.00} + the {$1600.00} interest fee. Which will also remove the {$1600.00} interest charge. Please remove asap.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK is "so they could not remove it. I told them that is not our fault. The phone cut off because of the bad weather and I did not call back" in the "so I called and they told me we did not pay XXXX. I told them I did not pay XXXX because of hurricane helena impacting us. We were displaced from our home and could not move back in for weeks. They told us we could miss 2 months of payments at Citibank" product category.
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