Total complaints
4
Filed since I ha
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows they lied that they help their borrows stay up to date with alerts's complaint history from CFPB public records. 4 consumers have filed complaints since I ha. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
4
Filed since I ha
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they lied that they help their borrows stay up to date with alerts's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they were under the impression that when the Department of Education announced that on XX/XX/XXXX the on ramp '' program which would allow borrowers to avoid delinquency would end XX/XX/XXXX that any late payments from XXXX to XXXX would not be reported. All of this could have been avoided it XXXX | 2 |
| they were under the impression that when the Department of Education announced that on XX/XX/XXXX the on ramp '' program which would allow borrowers to avoid delinquency would end XX/XX/XXXX that any late payments from XXXX to XXXX would not be reported. All of this could have been avoided it one | 2 |
| State | Complaints |
|---|---|
| they lied about the outcome after submission and approval of my IDR | 4 |
| Issue | Complaints |
|---|---|
| call or email notifications | 4 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they lied that they help their borrows stay up to date with alerts has accumulated 4 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have rea, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they lied that they help their borrows stay up to date with alerts reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they were under the impression that when the Department of Education announced that on XX/XX/XXXX the on ramp '' program which would allow borrowers to avoid delinquency would end XX/XX/XXXX that any late payments from XXXX to XXXX would not be reported. All of this could have been avoided it XXXX", and the single most common underlying issue is "call or email notifications".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they lied that they help their borrows stay up to date with alerts: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they lied that they help their borrows stay up to date with alerts has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
they lied that they help their borrows stay up to date with alerts has a 0% timely response rate to CFPB complaints.
The most common issue reported against they lied that they help their borrows stay up to date with alerts is "call or email notifications" in the "they were under the impression that when the Department of Education announced that on XX/XX/XXXX the on ramp '' program which would allow borrowers to avoid delinquency would end XX/XX/XXXX that any late payments from XXXX to XXXX would not be reported. All of this could have been avoided it XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.