Total complaints
1
Filed since I ca
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they just process them. On XX/XX/18's complaint history from CFPB public records. 1 consumers have filed complaints since I ca. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I ca
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they just process them. On XX/XX/18's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| stating that Synchrony will not be withdrawing the inquiry because I provided my ss # annual income and the other required information in order to complete the credit check. The problem is that I was told to re-apply by the sales associate because my existing card was declined due to inactivity | 1 |
| State | Complaints |
|---|---|
| I received another letter from Sychrony | 1 |
| Issue | Complaints |
|---|---|
| perhaps to attain a increased credit limit and she also stated that there is no policy that directs them to inquire with the consumer why he or she would open an additional credit card with an active credit existing credit card. I was flabbergasted that they would allow people to open additional credits cards when they already have an existing credit card with them. She added that the only way the system would flag an existing consumer applying for an additional card is if the applications were submitted within a few days of each other | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they just process them. On XX/XX/18 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ca, and the most recent logged activity is I called t, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they just process them. On XX/XX/18 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "stating that Synchrony will not be withdrawing the inquiry because I provided my ss # annual income and the other required information in order to complete the credit check. The problem is that I was told to re-apply by the sales associate because my existing card was declined due to inactivity", and the single most common underlying issue is "perhaps to attain a increased credit limit and she also stated that there is no policy that directs them to inquire with the consumer why he or she would open an additional credit card with an active credit existing credit card. I was flabbergasted that they would allow people to open additional credits cards when they already have an existing credit card with them. She added that the only way the system would flag an existing consumer applying for an additional card is if the applications were submitted within a few days of each other".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they just process them. On XX/XX/18: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they just process them. On XX/XX/18 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they just process them. On XX/XX/18 has a 0% timely response rate to CFPB complaints.
The most common issue reported against they just process them. On XX/XX/18 is "perhaps to attain a increased credit limit and she also stated that there is no policy that directs them to inquire with the consumer why he or she would open an additional credit card with an active credit existing credit card. I was flabbergasted that they would allow people to open additional credits cards when they already have an existing credit card with them. She added that the only way the system would flag an existing consumer applying for an additional card is if the applications were submitted within a few days of each other" in the "stating that Synchrony will not be withdrawing the inquiry because I provided my ss # annual income and the other required information in order to complete the credit check. The problem is that I was told to re-apply by the sales associate because my existing card was declined due to inactivity" product category.
Read our methodology — how this data is sourced, computed, and verified.