They have processed the thousands of the loan in their life and have the software and they should have easily spot these differences but despite I am asking they were not telling me the correct figures and its acknowledge by the loan processing officer they are working on the numbers to update but I did not received any updates until XXXX XXXX XXXXXXXX XXXX Then the loan officer manager called me and offered me to provide a {$500.00} credit post closure as goodwill to offset the difference of {$1100.00}. They did not left me with any choice other then proceeding with the numbers as any delay in my closing builder will start charging me {$500.00} per day penalty.

What the CFPB Record Shows About They have processed the thousands of the loan in their life and have the software and they should have easily spot these differences but despite I am asking they were not telling me the correct figures and its acknowledge by the loan processing officer they are working on the numbers to update but I did not received any updates until XXXX XXXX XXXXXXXX XXXX Then the loan officer manager called me and offered me to provide a {$500.00} credit post closure as goodwill to offset the difference of {$1100.00}. They did not left me with any choice other then proceeding with the numbers as any delay in my closing builder will start charging me {$500.00} per day penalty.

They have processed the thousands of the loan in their life and have the software and they should have easily spot these differences but despite I am asking they were not telling me the correct figures and its acknowledge by the loan processing officer they are working on the numbers to update but I did not received any updates until XXXX XXXX XXXXXXXX XXXX Then the loan officer manager called me and offered me to provide a {$500.00} credit post closure as goodwill to offset the difference of {$1100.00}. They did not left me with any choice other then proceeding with the numbers as any delay in my closing builder will start charging me {$500.00} per day penalty. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Howe, and the most recent logged activity is However, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, They have processed the thousands of the loan in their life and have the software and they should have easily spot these differences but despite I am asking they were not telling me the correct figures and its acknowledge by the loan processing officer they are working on the numbers to update but I did not received any updates until XXXX XXXX XXXXXXXX XXXX Then the loan officer manager called me and offered me to provide a {$500.00} credit post closure as goodwill to offset the difference of {$1100.00}. They did not left me with any choice other then proceeding with the numbers as any delay in my closing builder will start charging me {$500.00} per day penalty. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX business days before closing on XXXX XXXX loan officer called me and told me that they can only use ~ {$5000.00} towards closing and rest I have to use to buydown discount points", and the single most common underlying issue is "despite asking multiple times before 20 days they have just informed me 3 days before closing when I do not have any time to rethink or look for alternative lenders and forced me to proceed with closer whatever option left. It seems they have purposefully not replied or refrain to disclose this when I asked for the details and only disclose this just 3 days before closing as any delay in closing will be penalize to me from builder and I will have no other choice then proceeding with them. After complaining the loan processing officer aggreged to modify on Friday XXXX to update the document and utilize the realtor rebate towards principal and send me updated closing disclosure shortly but they did not act until the closing on XXXX XXXX at XXXX XXXX. I have been waiting at closing office until XXXX XXXX but did not have proper solutions from chase. Then loan processing officer called me and advise that they will have to reduce the loan amount to XXXX to utilize the realtor rebate of {$12000.00}".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating They have processed the thousands of the loan in their life and have the software and they should have easily spot these differences but despite I am asking they were not telling me the correct figures and its acknowledge by the loan processing officer they are working on the numbers to update but I did not received any updates until XXXX XXXX XXXXXXXX XXXX Then the loan officer manager called me and offered me to provide a {$500.00} credit post closure as goodwill to offset the difference of {$1100.00}. They did not left me with any choice other then proceeding with the numbers as any delay in my closing builder will start charging me {$500.00} per day penalty.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.