they have not followed through with what I have been told over the phone.

What the CFPB Record Shows About they have not followed through with what I have been told over the phone.

they have not followed through with what I have been told over the phone. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I fo, and the most recent logged activity is I found th, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they have not followed through with what I have been told over the phone. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX should have counted as a qualifying payment toward PSLF. I was initially told by the customer service rep that Fedloan had not sent me a bill for the XXXX XXXX payment and that 's why it did n't count as a qualifying payment ( this is incorrect- see attached copy of an email from XXXX/XXXX/XXXX informing of a bill for my XXXX payment- the pdf of the bill is no longer available electronically on their website because they only keep the last 12 months of statements XXXX. In addition", and the single most common underlying issue is "she told me I will have to wait an additional 90 days for processing. If the processing actually does go through in 90 days".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they have not followed through with what I have been told over the phone.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.