Total complaints
1
Filed since Like
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they had only considered the documents the merchant provided to them showing that a transaction was carried out in a valid way. They completely negated the main reason why I filed the dispute in the first place ; which is THE MERCHANDISE I RECEIVED FROM XXXX WAS IRREPARABLE AND NOT AS DESCRIBED ''. While still on the call's complaint history from CFPB public records. 1 consumers have filed complaints since Like. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Like
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they had only considered the documents the merchant provided to them showing that a transaction was carried out in a valid way. They completely negated the main reason why I filed the dispute in the first place ; which is THE MERCHANDISE I RECEIVED FROM XXXX WAS IRREPARABLE AND NOT AS DESCRIBED ''. While still on the call's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I sent them all the documents and evidence supporting my dispute through their secure message center on XX/XX/2022. On XX/XX/2022 | 1 |
| State | Complaints |
|---|---|
| the representative concluded by saying that my only option going forward was to go back to the merchant to try to work with the merchant to resolve the dispute. I explained to the representative that the documents I sent them through their secure messaging center on XX/XX/2022 | 1 |
| Issue | Complaints |
|---|---|
| After 87 days into the dispute | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they had only considered the documents the merchant provided to them showing that a transaction was carried out in a valid way. They completely negated the main reason why I filed the dispute in the first place ; which is THE MERCHANDISE I RECEIVED FROM XXXX WAS IRREPARABLE AND NOT AS DESCRIBED ''. While still on the call has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Like, and the most recent logged activity is Like XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they had only considered the documents the merchant provided to them showing that a transaction was carried out in a valid way. They completely negated the main reason why I filed the dispute in the first place ; which is THE MERCHANDISE I RECEIVED FROM XXXX WAS IRREPARABLE AND NOT AS DESCRIBED ''. While still on the call reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I sent them all the documents and evidence supporting my dispute through their secure message center on XX/XX/2022. On XX/XX/2022", and the single most common underlying issue is "After 87 days into the dispute".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they had only considered the documents the merchant provided to them showing that a transaction was carried out in a valid way. They completely negated the main reason why I filed the dispute in the first place ; which is THE MERCHANDISE I RECEIVED FROM XXXX WAS IRREPARABLE AND NOT AS DESCRIBED ''. While still on the call: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they had only considered the documents the merchant provided to them showing that a transaction was carried out in a valid way. They completely negated the main reason why I filed the dispute in the first place ; which is THE MERCHANDISE I RECEIVED FROM XXXX WAS IRREPARABLE AND NOT AS DESCRIBED ''. While still on the call has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they had only considered the documents the merchant provided to them showing that a transaction was carried out in a valid way. They completely negated the main reason why I filed the dispute in the first place ; which is THE MERCHANDISE I RECEIVED FROM XXXX WAS IRREPARABLE AND NOT AS DESCRIBED ''. While still on the call has a 0% timely response rate to CFPB complaints.
The most common issue reported against they had only considered the documents the merchant provided to them showing that a transaction was carried out in a valid way. They completely negated the main reason why I filed the dispute in the first place ; which is THE MERCHANDISE I RECEIVED FROM XXXX WAS IRREPARABLE AND NOT AS DESCRIBED ''. While still on the call is "After 87 days into the dispute" in the "I sent them all the documents and evidence supporting my dispute through their secure message center on XX/XX/2022. On XX/XX/2022" product category.
Read our methodology — how this data is sourced, computed, and verified.