Total complaints
1
Filed since Afte
2026 data Public-data reference. official source
they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since Afte. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
Afte
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX complaint mix by product
- but no 1 100.0% – 0% relief
How they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| but no packet. XXXX XXXX XXXX US Bank Mortgage letter received that they had not receive our Mortgage payment | 1 |
Top States
| State | Complaints |
|---|---|
| XXXX we made a good faith effort to complete the request for a Loan Modification and after 6 months of call and completing documents and increasing mortgage debt and penalties we get a foreclosure notice. XXXX XXXX XXXX Received a letter that US Bank Mortgage had was starting foreclosing proceedings. | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| no loan modification packet. Several calls and in the month of XXXX no loan modification application XXXX XXXX XXXX we received a letter from US Bank Mortgage Assistance stating we may qualify for a loan modification | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX
they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After a we, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but no packet. XXXX XXXX XXXX US Bank Mortgage letter received that they had not receive our Mortgage payment", and the single most common underlying issue is "no loan modification packet. Several calls and in the month of XXXX no loan modification application XXXX XXXX XXXX we received a letter from US Bank Mortgage Assistance stating we may qualify for a loan modification".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX have?
they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX respond to complaints on time?
they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX?
The most common issue reported against they had not received it. We had proof it was sent. XXXX XXXX called US Bank Mortgage Assistance and sent documents sent again Called US Bank Mortgage Assistance on XXXX XXXX to inquire as to status. Reply in process Called US Bank Mortgage Assistance on XXXX XXXX inquire as to status. Reply in process and it would be about 30 days XXXX XXXX XXXX it was longer than 30 days we place a call to US Bank Mortgage Assistance and they had lost our Mortgage Assistance Packet so we emailed a copy to Mortgage Assistance XXXX and XXXX calls where made again on status of the modification request. No status on a decision. XXXX XXXX XXXX packet lost again by Mortgage Assistance and resent completed packet to US Bank Mortgage Assistance XXXX XXXX XXXX US Bank Mortgage Assistance confirming the copy of documents was received and up loaded. She confirmed they where received an emailed me stating that the information has been up loaded. From XXXX XXXX XXXX until XXXX XXXX is "no loan modification packet. Several calls and in the month of XXXX no loan modification application XXXX XXXX XXXX we received a letter from US Bank Mortgage Assistance stating we may qualify for a loan modification" in the "but no packet. XXXX XXXX XXXX US Bank Mortgage letter received that they had not receive our Mortgage payment" product category.
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