Total complaints
1
Filed since In t
2026 data Public-data reference. official source
they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and's complaint history from CFPB public records. 1 consumers have filed complaints since In t. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
In t
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and complaint mix by product
- at the 1 100.0% – 0% relief
How they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| at the time of the incident | 1 |
Top States
| State | Complaints |
|---|---|
| they have threatened by email to take action to recover large amounts of money from me | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| not invested in anything. The remaining was in .5 Bitcoin | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and
they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In t, and the most recent logged activity is In total, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "at the time of the incident", and the single most common underlying issue is "not invested in anything. The remaining was in .5 Bitcoin".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and have?
they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and respond to complaints on time?
they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and has a 0% timely response rate to CFPB complaints.
What is the most common complaint about they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and?
The most common issue reported against they failed to provide the appropriate notifications of account changes ; they failed to make available any effective and timely means of intervening or notifying/communicating with Coinbase at all regarding suspicious/fraudulent activity ; they allowed unauthorized access from unauthorized devices that should have required both sides of my driver 's license and live-capture photo of me to authenticate ; they ignored my frantic requests and demands to lockdown my account to protect from further unauthorized activity ; they allowed access and unauthorized transfers to occur with our personal bank account ; they allowed large transactions ( as high as {$15000.00} ) to continue even up to seven days after notifying them of the security breach ; they allowed me to regain full access to my account even after my explicit instructions to block all further activity until I speak with a representative ( which they have ignored entirely ) ; they repeatedly demonstrated through auto-generated emails that they had not paid any attention to my urgent situation ; and is "not invested in anything. The remaining was in .5 Bitcoin" in the "at the time of the incident" product category.
Read our methodology — how this data is sourced, computed, and verified.
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