Total complaints
1
Filed since When
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they even denied this compromise. {$6000.00} is the cost of 5 years of the flood policy that we have. They basically stole {$6000.00} from our Escrow.'s complaint history from CFPB public records. 1 consumers have filed complaints since When. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since When
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they even denied this compromise. {$6000.00} is the cost of 5 years of the flood policy that we have. They basically stole {$6000.00} from our Escrow.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I called Shellpoint Mortgage Insurance Division and spoke with a supervisor | 1 |
| Issue | Complaints |
|---|---|
| who told me they could not rescind the lender-based policy but she would file an appeal on my behalf to change the date from XXXX to XX/XX/XXXX when we were notified that we needed flood insurance. Even though I thought that was not actually a fair compromise given that we were never told that each day we were communicating with them | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they even denied this compromise. {$6000.00} is the cost of 5 years of the flood policy that we have. They basically stole {$6000.00} from our Escrow. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to When, and the most recent logged activity is When I not, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they even denied this compromise. {$6000.00} is the cost of 5 years of the flood policy that we have. They basically stole {$6000.00} from our Escrow. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called Shellpoint Mortgage Insurance Division and spoke with a supervisor", and the single most common underlying issue is "who told me they could not rescind the lender-based policy but she would file an appeal on my behalf to change the date from XXXX to XX/XX/XXXX when we were notified that we needed flood insurance. Even though I thought that was not actually a fair compromise given that we were never told that each day we were communicating with them".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they even denied this compromise. {$6000.00} is the cost of 5 years of the flood policy that we have. They basically stole {$6000.00} from our Escrow.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they even denied this compromise. {$6000.00} is the cost of 5 years of the flood policy that we have. They basically stole {$6000.00} from our Escrow. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they even denied this compromise. {$6000.00} is the cost of 5 years of the flood policy that we have. They basically stole {$6000.00} from our Escrow. has a 0% timely response rate to CFPB complaints.
The most common issue reported against they even denied this compromise. {$6000.00} is the cost of 5 years of the flood policy that we have. They basically stole {$6000.00} from our Escrow. is "who told me they could not rescind the lender-based policy but she would file an appeal on my behalf to change the date from XXXX to XX/XX/XXXX when we were notified that we needed flood insurance. Even though I thought that was not actually a fair compromise given that we were never told that each day we were communicating with them" in the "I called Shellpoint Mortgage Insurance Division and spoke with a supervisor" product category.
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