they do not accept mail or email. I was told the fax is the only way. That fax machine never works. I have tried at least 4 times to fax it from different machines and it always comes back as a disconnected or busy line. I called back and asked again if there is another way to get them the documents and they insist it must be faxed. I am on a very strict deadline and have to get the car registered in Tennessee by XX/XX/XXXX.

What the CFPB Record Shows About they do not accept mail or email. I was told the fax is the only way. That fax machine never works. I have tried at least 4 times to fax it from different machines and it always comes back as a disconnected or busy line. I called back and asked again if there is another way to get them the documents and they insist it must be faxed. I am on a very strict deadline and have to get the car registered in Tennessee by XX/XX/XXXX.

they do not accept mail or email. I was told the fax is the only way. That fax machine never works. I have tried at least 4 times to fax it from different machines and it always comes back as a disconnected or busy line. I called back and asked again if there is another way to get them the documents and they insist it must be faxed. I am on a very strict deadline and have to get the car registered in Tennessee by XX/XX/XXXX. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have rel, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, they do not accept mail or email. I was told the fax is the only way. That fax machine never works. I have tried at least 4 times to fax it from different machines and it always comes back as a disconnected or busy line. I called back and asked again if there is another way to get them the documents and they insist it must be faxed. I am on a very strict deadline and have to get the car registered in Tennessee by XX/XX/XXXX. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told TD Auto thought XXXX was an insurance company and they showed the vehicle was totaled out. I corrected them and told them I still own the vehicle", and the single most common underlying issue is "which I never received a call saying they would not grant this. I called back in XXXX of XXXX and that is when I was told they would not give a letter to me".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they do not accept mail or email. I was told the fax is the only way. That fax machine never works. I have tried at least 4 times to fax it from different machines and it always comes back as a disconnected or busy line. I called back and asked again if there is another way to get them the documents and they insist it must be faxed. I am on a very strict deadline and have to get the car registered in Tennessee by XX/XX/XXXX.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.