Total complaints
1
Filed since So
2026 data Public-data reference. official source
they didn't have any way to update me about it and I would have to call back. So
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they didn't have any way to update me about it and I would have to call back. So's complaint history from CFPB public records. 1 consumers have filed complaints since So. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
So
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
they didn't have any way to update me about it and I would have to call back. So complaint mix by product
- I call 1 100.0% – 0% relief
How they didn't have any way to update me about it and I would have to call back. So's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| I call NewRez in mid XXXX and they tell me that they overpaid my taxes last year and sent me a check and realized that this was an error. I said | 1 |
Top States
| State | Complaints |
|---|---|
| I call back a week later and still no updates. I call back 14 days later and they tell me oh | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| doesn't NewRez check it's accounting to see what checks haven't/have cashed annual. If so | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About they didn't have any way to update me about it and I would have to call back. So
they didn't have any way to update me about it and I would have to call back. So has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to So, and the most recent logged activity is So, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they didn't have any way to update me about it and I would have to call back. So reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I call NewRez in mid XXXX and they tell me that they overpaid my taxes last year and sent me a check and realized that this was an error. I said", and the single most common underlying issue is "doesn't NewRez check it's accounting to see what checks haven't/have cashed annual. If so".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they didn't have any way to update me about it and I would have to call back. So: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does they didn't have any way to update me about it and I would have to call back. So have?
they didn't have any way to update me about it and I would have to call back. So has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does they didn't have any way to update me about it and I would have to call back. So respond to complaints on time?
they didn't have any way to update me about it and I would have to call back. So has a 0% timely response rate to CFPB complaints.
What is the most common complaint about they didn't have any way to update me about it and I would have to call back. So?
The most common issue reported against they didn't have any way to update me about it and I would have to call back. So is "doesn't NewRez check it's accounting to see what checks haven't/have cashed annual. If so" in the "I call NewRez in mid XXXX and they tell me that they overpaid my taxes last year and sent me a check and realized that this was an error. I said" product category.
Read our methodology — how this data is sourced, computed, and verified.
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