Total complaints
1
Filed since I re
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they did not refund me the interest charges caused by the Card Security charges. Now I have a balance of $ XXXX dollars's complaint history from CFPB public records. 1 consumers have filed complaints since I re. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I re
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How they did not refund me the interest charges caused by the Card Security charges. Now I have a balance of $ XXXX dollars's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| expecting this to be paid in full. I saw that there were charges being added to my account monthly for Card Security '' which I never knew about or was told about. This caused my automatic payment plan to not pay the balance in full | 1 |
| State | Complaints |
|---|---|
| which is more than I even used the card for originally. I escalated the call to a manager | 1 |
| Issue | Complaints |
|---|---|
| with many customers saying they had to call and XXXX XXXX immediately removed the charges. I did so | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
they did not refund me the interest charges caused by the Card Security charges. Now I have a balance of $ XXXX dollars has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I re, and the most recent logged activity is I recently, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they did not refund me the interest charges caused by the Card Security charges. Now I have a balance of $ XXXX dollars reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "expecting this to be paid in full. I saw that there were charges being added to my account monthly for Card Security '' which I never knew about or was told about. This caused my automatic payment plan to not pay the balance in full", and the single most common underlying issue is "with many customers saying they had to call and XXXX XXXX immediately removed the charges. I did so".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they did not refund me the interest charges caused by the Card Security charges. Now I have a balance of $ XXXX dollars: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
they did not refund me the interest charges caused by the Card Security charges. Now I have a balance of $ XXXX dollars has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
they did not refund me the interest charges caused by the Card Security charges. Now I have a balance of $ XXXX dollars has a 0% timely response rate to CFPB complaints.
The most common issue reported against they did not refund me the interest charges caused by the Card Security charges. Now I have a balance of $ XXXX dollars is "with many customers saying they had to call and XXXX XXXX immediately removed the charges. I did so" in the "expecting this to be paid in full. I saw that there were charges being added to my account monthly for Card Security '' which I never knew about or was told about. This caused my automatic payment plan to not pay the balance in full" product category.
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