Total complaints
1
Filed since BACK
2026 data Public-data reference. official source
they did not keep their word
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows they did not keep their word's complaint history from CFPB public records. 1 consumers have filed complaints since BACK. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
BACK
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
they did not keep their word complaint mix by product
- a few 1 100.0% – 0% relief
How they did not keep their word's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| a few days before the COVID-19 pandemic hit. I accepted the offer and the agent informed that BBVA would set up the credit card on the online banking tool to reflect payment amounts and payment due dates. BBVA never set up the information until I called on XX/XX/XXXX to inquire about the account. I was not able to see the paper statements because | 1 |
Top States
| State | Complaints |
|---|---|
| even though I made my payment on that date and reported me to the CRAs. In addition | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| I was traveling internationally | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About they did not keep their word
they did not keep their word has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to BACK, and the most recent logged activity is BACKGROUND, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, they did not keep their word reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "a few days before the COVID-19 pandemic hit. I accepted the offer and the agent informed that BBVA would set up the credit card on the online banking tool to reflect payment amounts and payment due dates. BBVA never set up the information until I called on XX/XX/XXXX to inquire about the account. I was not able to see the paper statements because", and the single most common underlying issue is "I was traveling internationally".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating they did not keep their word: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does they did not keep their word have?
they did not keep their word has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does they did not keep their word respond to complaints on time?
they did not keep their word has a 0% timely response rate to CFPB complaints.
What is the most common complaint about they did not keep their word?
The most common issue reported against they did not keep their word is "I was traveling internationally" in the "a few days before the COVID-19 pandemic hit. I accepted the offer and the agent informed that BBVA would set up the credit card on the online banking tool to reflect payment amounts and payment due dates. BBVA never set up the information until I called on XX/XX/XXXX to inquire about the account. I was not able to see the paper statements because" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
